[Hiring] Technical Product Support Specialist - Electrical @Grainger Businesses

Role Description

We are hiring a Technical Product Support (TPS) Specialist for our Electrical product support team. In this specialized role, you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. Enjoy your weekends off! This is a remote work from home position in which you will be provided with an 8.5-hour work schedule from 10:30 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.

• Communicate with external customers such as end-users, maintenance technicians, and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigating websites, conducting web searches, or conducting product searches using Grainger online catalog.
• Use industry-related experience, formal vendor training, and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback to product teams about products based on interaction with customers and field team members.

Qualifications

• 5+ years of relevant job experience or hands-on field experience, installation, maintenance, troubleshooting, and repair of electrical and lighting systems, wiring, and controls.
• Electrical experience is required; training will be provided on lighting systems as needed.
• Experience with Industrial Controls and Automation.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/dual monitors.

Requirements

• Experience applying, maintaining, and troubleshooting electrical and lighting systems, wiring, and controls.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.