[Hiring] Technical Customer Support Specialist @Teleperformance

Role Description

We are looking for talented customer service specialists, passionate about customers, to join our team. This is a contract role for 3-months.

• Provide first level customer service/technical solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Troubleshoot and resolve technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications.
• Exceptional call handling soft skills, must possess the ability to conduct active listening while being empathetic and reassuring the customer.
• Demonstrates passion for customer service, ownership of the customer experience, and determination to deliver a comprehensive resolution.
• Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues.
• Answer inbound/outbound customer queries.
• Approaches problems flexibly and can adapt and modify approach without compromising outcome.

Qualifications

• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.).
• Minimum high school degree. A degree or certification in technology is a plus.
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred.
• Must be at least 18 years old.
• Excellent communication/comprehension skills in English and French. Able to communicate clearly and effectively, both written and verbal (in required language).
• Ability to type 30 wpm and successfully pass our language/grammar screening.
• Excellent home internet hardwired.

Requirements

• iOS, Smartphone, Tablet, PC or Mac experience.
• Professional and/or personal technical troubleshooting experience.
• Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others.
• Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time.
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology.
• Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed.
• Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization.
• Stays curious and inquisitive in the pursuit of professional excellence.
• Effective time management strategy including ability to multi-task, prioritize, organize and balance workload.
• Able to self-manage and work independently in a fast-paced and highly demanding environment.
• Embraces repetition of core job duties, yet eager to take on more responsibility when needed.
• Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure.
• Self-awareness to identify, address and manage navigating through challenges associated with the role.
• Remains focused and poised despite criticism and setbacks.
• Eager to receive feedback, embraces coaching and demonstrates changes as a result.

Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Paid training.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary.
• Positive and supportive environment.
• Compensation: $19.50/hr.
• Schedule: We are looking for candidates with open availability. Program hours of operation - Monday to Sunday (24 hours). You will be provided with 8-hour shifts for 5 days a week. These can be morning, afternoon or night shifts. At least one day of the weekend availability is mandatory.
• Location: Work from the comfort of your home.