[Hiring] Technical Customer Support @QuickMail

Role Description

We are hiring a technical customer support person with an owner's mentality. You will own support for QuickMail and Mailflow, our deliverability add-on. There is no first or second line. You are the first and last person our customers talk to.

• Customers count on you to solve their problems and find the real cause when something breaks.
• Work closely with engineering and communicate insights to the founder to improve the product.
• Responsibilities include help desk management, system health checks, testing new releases, and leading weekly team meetings.
• Requires excellent communication, solid technical understanding, and sharp critical thinking.
• Most tickets involve deliverability, DNS records, LinkedIn automation, or campaign setup.
• Dig into customer accounts in our Support Dashboard, reproduce issues, and decide on resolutions.
• Refine and improve processes based on routine tasks and new challenges.

Qualifications

• Build rapport quickly; warm, positive, and relatable in writing and on calls.
• Good communicator; show warmth, empathy, and care externally, and communicate clearly internally.
• Operate with minimal instructions; prioritize effectively and get things done independently.
• Comfortable on video; natural on live calls and recorded video.
• Reliable teammate; follow through on commitments.
• Act with urgency; execute quickly and seek productivity improvements.
• Resourceful; utilize all available tools for great results.
• Low ego; handle disagreements as discussions, not personal attacks.
• Growth mindset; positive about changes and open to feedback.

Requirements

• Hours that overlap with East Coast US and UK time zones.
• Experience in customer-facing roles is a plus.
• Working knowledge of deliverability and LinkedIn outreach is advantageous.
• Familiarity with agency setups and light data skills.
• Ability to identify happy customers and ask for testimonials and case studies.

Benefits

• Flexible schedule; adapt work hours around personal commitments.
• Contract type: full-time or part-time.
• Salary range: $2,500 to $4,000 per month (USD), depending on experience and location.
• Start date: negotiable.