[Hiring] Technical Customer Success Manager @Cybeats

Role Description

Cybeats is looking for an experienced and detail-oriented Customer Success Manager to join our growing team. We are seeking a candidate on a fulltime temporary basis to cover 12 months with possibility of extension. This is a fully remote role based in India supporting European clients.

As a Customer Success Manager (CSM), you will play a critical role in ensuring our customers' success by driving the adoption and effective utilization of our SBOM (software bill of materials) management platform. You will collaborate closely with cross-functional teams, including sales, product, and engineering, to deliver a seamless experience, helping customers achieve their cybersecurity objectives. Your role is crucial in developing long-term relationships, fostering customer loyalty, and identifying opportunities for growth and optimization.

Core Responsibilities

• Pre-Sales Discovery: Partner directly with the Western sales squad during the pre-sales discovery phase; analyze prospect software architectures, evaluate compliance readiness, and build Proof Of Value plan.
• Post-Sales Implementation: Drive the hands-on onboarding engine for engineering, DevSecOps and PSIRT teams at our largest enterprise accounts; guide clients through process automation, API integrations, SSO setup.
• Strategic Advisory: Act as a deep-tech advisor, helping global security heads successfully navigate complex international supply chain mandates.
• Tier-1 Support & Triage: Own first-line platform debugging and data validation; investigate software component misclassifications, resolve configuration anomalies, and cleanly isolate actual product bugs before escalating to core engineering teams.
• Enablement & Knowledge Infrastructure: Actively extract engineering tribal knowledge and turn it into scalable, self-serve corporate assets; author implementation playbooks, standard technical FAQs, and developer toolkits.

Qualifications

• 3 to 5 years of experience operating in a highly technical, client-facing engineering footprint (e.g., Solutions Engineer, Technical Account Manager, or Technical CSM).
• A proven track record inside a B2B SaaS Product company (Series A to C) or global product engineering node. Resumes showing exclusive tenure at massive IT service aggregators or legacy outsourcing firms will not be evaluated for this specific role.
• Fluent comfort interacting with REST APIs, parsing JSON/XML files, manipulating Postman collections, and auditing developer scripts.
• A naturally inquisitive mindset that thrives on pulling apart dense, unfamiliar technical domains; paired with the communication maturity to brief a customer’s Directors and C-level leads smoothly.
• Comfortable supporting and working with European account time zones. With a full ability to maintain necessary daily communication and delivery.

Desirable Highlights

• Prior exposure to the cybersecurity ecosystem, software supply chain security, or hands-on familiarity with SBOM or vulnerability triage frameworks is highly prized but not mandatory.

Benefits

• Comprehensive medical coverage offered through Remote, our Employer of Record (EOR) partner.