[Hiring] Technical Customer Service @Novelis

Role Description

Act as the primary point of contact for customers, coordinating closely with Development, Sales, Production, and Quality Assurance teams.

• Increase customer satisfaction through regular on-site support, including press runs, production trials, and technical consultations.
• Resolve technical and quality-related concerns collaboratively with customers and internal stakeholders.
• Manage customer complaints in close cooperation with Quality, Planning, and Key Account Management functions.
• Monitor account performance through relevant KPIs and contribute to the implementation of corrective actions when deviations occur.
• Support Development Engineers in the industrialization of innovative products and the transfer of products between plants and production lines.
• Support the Key Account Team with quotations, technical input, and day-to-day customer-related activities.
• Monitor market developments and customer activities within the automotive structures segment and provide relevant feedback to the organization.

Qualifications

• A university degree in Engineering is essential, preferably in Mechanical Engineering, Automotive Engineering or a closely related engineering discipline.
• A minimum of three years of customer-facing experience, preferably within the automotive industry, working with OEMs, Tier 1 or Tier 2 suppliers, or in a comparable Field Application Engineering role.
• SAP knowledge (user).
• Statistical analysis skills.
• A strong technical understanding of automotive manufacturing processes; experience with press shop and assembly operations is considered an advantage.
• Excellent communication and presentation skills and strong conflict-resolution and stakeholder-management capabilities.
• An entrepreneurial mindset combined with a proactive, customer-focused, and solution-oriented approach.
• Proven ability to work effectively in cross-functional and multicultural teams within a matrix organization.
• The ability and the willingness to travel frequently to customer and production sites for between 25-50% of working time. This is an essential requirement of the role.
• A valid UK driving licence.

Benefits

• Enjoy a 37-hour work week and 25 days of holiday plus 8 bank holidays.
• Enjoy a company pension scheme with matching contribution by Novelis, ensuring your financial security.
• We support you with our sabbatical offer!
• Benefit from our employer liability coverage and occupational health, including frequent check-ups. Enjoy our Employee Assistance Programme with a telephone number for external advice.
• Take advantage of the bike leasing program for a refreshing ride.
• Our individual training programs are designed to help you reach your full potential.

Company Description

Novelis is driven by its purpose of Shaping a Sustainable World Together. As a global leader in innovative products and services and the world's largest recycler of aluminum, we partner with customers in the automotive, beverage can, aerospace and specialties industries to deliver solutions that improve the benefits of balanced lightweight aluminum.

We have a coordinated network of technically sophisticated rolling and recycling plants as well as foundries across 29 facilities in 9 countries throughout North America, South America, Europe, and Asia with 12,750 employees worldwide. The company is headquartered in Atlanta, USA.

Our customers include some of the largest and best-known brands in the world, including Coca-Cola, BMW, Jaguar Land Rover, Airbus, Boeing, Nespresso, Samsung, and others. In addition, Novelis is leading the industry with its sustainability and recycling efforts.