[Hiring] Technical Customer Engineer II @Nordson Corporation

Role Description

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include:

• Answering questions about a single product or a product line
• Providing in-depth demonstration of the products
• Assisting customers with maximizing the benefits from the products they bought
• Diagnosing, troubleshooting, repairing, and debugging complex systems

Essential Job Duties and Responsibilities:

• Provide technical, application, and troubleshooting support to the field
• Follow up the industrial and competitors’ technical development
• Conduct technical training internally & externally with Product Business Unit teams
• Work closely with sales and marketing groups to achieve corporate sales goals in alignment with corporate strategy
• Communicate & feedback on customers’ requirements for new products
• Routine management of technical affairs
• Prepare equipment for customer attended demonstration
• Support trade shows and sales presentations
• Strengthen technical communication with parent companies and sister companies
• Define testing plan or testing requirements with customer’s technical department or end user
• Gather and tabulate technical data and invention of dispensing processes directly for new market
• Collect and analyze competitor’s technical data
• Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department
• Write and present test reports to both internal and external customers with clear, concise data
• Participate and take on additional assignments and projects as required

Qualifications

• College degree or above with Mechanism/Electronics major
• At least 2 years experience in R&D in Engineer in SMT or Semiconductor or relevant industry
• Profound mechanic and electric knowledge
• Disposable product field is preferred
• Working experience in MNC is preferred

Requirements

• Good at English in verbal communication
• Excellent interpersonal and communication skills
• Strong analytical and computer skills
• Outgoing, mature; logical thinking and wide-minded, team work spirits
• Integrity, hard working, self-motivated, open-minded, strong sense of responsibility and accountability