[Hiring] Tech Service Specialist @Welbilt

Role Description

The Tech Service Specialist provides technical phone and e-mail support for all Garland products. Responsibilities include:

• Analyze, evaluate, and present information to management concerning critical customer situations, FAS capabilities, manufacturing problems, design issues, and technician/customer feedback.
• Act as a backup to the Service Coordinators by handling rollover calls from customers/technicians and creating dispatches when necessary.
• Properly document notes in the dispatch/warranty system as per processes.

Schedule: Friday – Monday 7:00 am – 6:00 pm EST

Qualifications

• Associate degree in Electrical Technology, Electronics, Electromechanical Technology, HVAC, Appliance Repair, Industrial Maintenance, or related technical field preferred.
• Minimum 4 years of hands-on experience troubleshooting and repairing commercial foodservice or cooking equipment, industrial equipment, or other electromechanical equipment.
• Strong understanding of electrical circuits, gas systems, control systems, relays, switches, transformers, and motors.
• Ability to read wiring diagrams and schematics.
• Exhibit tact and professionalism in carrying out roles and responsibilities, especially under pressure.
• Must communicate in English, both written and verbal, with all levels of staff clearly and effectively.
• Must internalize the responsibility for customer satisfaction and act beyond what is required, being initiative-taking.
• Proficient in Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and Teams.
• Ability to perform problem solving and root cause analysis to determine required equipment repair and appropriate corrective action.

Requirements

• Participate in the after-hours on-call rotation.
• Fulfill financial control and risk management responsibilities inherent in this position.
• Foster a continuous improvement culture and develop a best-in-class customer service team.
• Provide detailed trip reports for all travel and issues requiring travel.
• Travel into the field whenever necessary (up to 25%).
• Consistently operate in a manner that aligns with the Company Core Values.

Benefits

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…