[Hiring] Support Specialist @G-P

Role Description

We are seeking a highly organized and adaptable HR Support Specialist to join our newly consolidated support team in the Philippines. In this role, you will be responsible for the end-to-end management of Time and Attendance (T&A) processes for multiple regions globally. You will play a critical role in ensuring that timesheet data is collected, verified, and processed accurately and on time to support global payroll cycles. You will also support T&A customer and professional queries and contribute to the standardization and continuous improvement of global T&A processes.

Working Hours: 1pm - 10pm PHT to align with Central European Time Zone — Strict Requirement

Please note: This role is a 1 year fixed term contract, with a proposed start date of the 11th of January, 2027.

What you’ll do:

• Data Verification & Consolidation: Process, validate, and reconcile manual Excel and digital (e.g., Zoho) timesheets across different countries globally. Verify hours worked, overtime, and leave records against shift schedules. Deliver high-quality timekeeping and leave management services to all stakeholders by consistently meeting Service Level Agreements (SLAs) and accurately validating unpaid leaves for payroll processing.
• Payroll & Billing Support: Monitor critical payroll cut-offs and enter verified hours into the system to prepare data for accurate payroll processing and invoicing.
• Communication & Resolution: Handle mass communication to professionals and customers, including monthly timesheet submission reminders, approval reminders, special holiday announcements, etc. Proactively follow up with professionals and customer managers to resolve missing entries, unapproved overtime, and timekeeping discrepancies.
• SOP & Workflow: Maintain and update tracking systems, Standard Operating Procedures (SOPs), and Local Work Instructions (LWIs). Map regional workflows to eliminate operational bottlenecks. Identify improvement opportunities and review existing work processes to enhance operational efficiency and professional/customer experience. Document regional process variations and recommend opportunities for standardization and automation.
• Audit Readiness & Compliance: Manage organized digital repositories and maintain compliant timesheet records to meet regional regulatory standards (such as EU labor laws, US FLSA, and Australia's Fair Work Act 2009). Escalate high-complexity compliance cases to In-Country Leads, Managers, or Regional Senior HR Managers.
• Project Support: Partner and collaborate closely with the project teams on system/automation enhancement initiatives for the timekeeping process. Support process mapping, UAT, and implementation of approved enhancements, as required.
• Additional duties: Perform other job-related duties, projects, and ad hoc tasks as assigned by management or designated supervisors.

Qualifications

• Great understanding of timesheet rules and experience handling timesheets (both manual Excel and digital systems like Zoho) end-to-end.
• Ability to quickly digest intricate regulatory, HR, or financial processes across different global regions without getting overwhelmed by ambiguity.
• Proven ability to manage high volumes of data, prioritize tasks effectively, and execute with a high degree of accuracy.
• Track record in process mapping, workflow optimization, and writing clear, execution-ready documentation.
• Strong written and verbal communication skills to effectively remind, guide, and follow up with customers, professionals, and managers.

Requirements

• Detail-oriented with a proven ability to manage high-volume data within tight timelines.
• Fast learner capable of digesting complex regulatory, HR, or financial rules across multiple regions without ambiguity.
• Exceptional written and verbal communication skills to guide clients and professionals through complex HR and timekeeping requirements.

Benefits

• Generous paid parental leave.
• Flexible time off.
• Spending accounts.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Sabbatical after 5 years.
• Additional compensation options for Full-Time Regular Employees.