[Hiring] Support Specialist @360dialog GmbH

Role Description

360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. Our mission is to enable businesses to adapt messaging channels and drive revenue through them.

We are looking for like-minded people to join our organization and contribute with their ideas, skills, and expertise in exchange for a good payment.

Key Responsibilities

• Provide support to our customers using the company channels - tickets, chat, email, and online meetings.
• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients in navigating the WhatsApp API ecosystem.
• Communicate with Meta representatives.
• Close collaboration with EMEA Sales and Account Management Teams.

Qualifications

• 2-3 years in support / technical support or related roles.
• Interested in moving into a more challenging support position.

Requirements

• Experience with web dev technologies (HTML, JavaScript, CSS), APIs.
• Hands-on experience with REST APIs & Webhooks.
• Solid understanding of tech fundamentals and popular support tools (Slack, Atlassian JIRA, Google Workspace, Intercom or similar).
• Language skills: English (fluent / C1) and one other language.

Soft Skills

• Strong customer focus (you enjoy engaging and helping customers).
• Strong troubleshooting and problem-solving skills.
• Strong communication skills (ability to listen, question, clarify, empathise, understand context, use appropriate tone and language).
• Able to manage multiple tasks in a fast-paced environment.

Bonus Skills

• Experience with WhatsApp Business API or Meta Graph API.
• Programming skills (SQL, JavaScript, Python, React).
• Familiarity with logging and monitoring tools (e.g., Grafana or similar).
• People management experience.
• Additional language proficiency.

Budget

The budget range for this role is $19k/year – $24k/Year, depending on the candidate’s level of experience and fit with the position requirements.

Background Check Notice

By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.