[Hiring] Support Representative @Clear Choice

Role Description

Our Support Representatives serve as the first point of contact for all prospective patients in need of assistance and guidance with an upcoming appointment. Support Representatives speak daily to prospective patients on their way to reclaim their health, smile, and confidence. They must be able to think critically to provide timely solutions to patients' needs and challenges, connect with others easily, build rapport, and show discretion and patience. We are searching for individuals passionate about helping transform lives and demonstrate an ability to empathize and advocate for our prospective patients.

Responsibilities

• Serve as the first point of contact for prospective patients who have questions or need assistance with an upcoming appointment.
• Spend a majority of time on inbound phone calls from prospective patients in need of support.
• Make outbound phone calls to existing leads (no cold calling) who have expressed interest in our services.
• Work with prospective patients to schedule a free consultation and prepare them for a successful consultation and evaluation.
• Show confidence and expertise overcoming objections.
• Ability to thoroughly explain our services to prospective patients.
• Listen empathetically to prospective patients' needs and think critically to provide helpful solutions.
• Guide callers through troubleshooting and navigating the online paperwork and online appointments.
• Provide prospective patients with accurate driving directions to the location they are scheduled.
• Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better.
• Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning.

Qualifications

• 2+ years customer service experience.
• 1+ year of consultative sales experience.
• Experience in dental, healthcare, or fields requiring a high level of empathy is a plus.
• A confident approach and ability to build rapport.
• Proficient active listening skills.
• Must possess soft skills of patience, positivity, and respectfulness.
• Strong interpersonal skills as well as verbal communication skills.
• Self-motivation, drive, and initiative.
• Comfortable seeking and receiving coaching and guidance.
• Ability to help others with basic computer and tech problem-solving skills.
• Experience with Salesforce is a plus.
• Experience with G-suites is a plus.
• Strongly in need of bilingual Spanish-English candidates.

Requirements

• Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors.
• Proficient with computer problem-solving skills and setup.
• Secure, reliable, and dedicated high-speed internet is required to support business needs (may be asked to share a screenshot of current network speed).
• Must have a dedicated and private home workspace with minimal distractions and NO visibility to your computer screen.
• Remote positions with our team are currently available for candidates located in AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY.

Benefits

• Medical, dental & vision benefits.
• Options for Flexible Spending Accounts and Health Savings Accounts.
• 401K Investment Plan.
• Company paid holidays and paid time off/vacation.
• Ongoing training and coaching.
• Phenomenal culture committed to supporting our employees to change the lives of those we serve.
• Position is fully remote.

Compensation and Benefits

• $17.50 to $21.00/Hour Base Depending on Experience (equivalent to $36,000-$44,000 annually on average).
• In addition to your base compensation, you may be eligible for a Quarterly 10% target bonus based on performance.
• Weekend pay differential of $1.50/hour.