[Hiring] Support Engineer @n8n

Role Description

Your main goal as a front line Support engineer will be to help n8n scale exceptional customer support by solving everyday customer challenges and automating repetitive requests, ensuring we deliver a great experience as our customer base grows.

• Deliver Outstanding Customer Support
  • Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time.
  • Initially focus on non-technical questions related to account management, account access, plans, subscriptions, and billing.
  • Provide clear, helpful, and timely responses that solve customer problems while gradually expanding your expertise into more technical topics.
• Automate and Scale Support Operations
  • Identify opportunities to automate repetitive, non-technical ticket categories and reduce manual support work.
  • Build and improve automations that help Team Delta handle growing ticket volumes efficiently without compromising the customer experience.
  • Continuously spot opportunities to streamline support workflows and make it easier for customers to get the answers they need.
• Strengthen Product Alignment and Knowledge Sharing
  • Collaborate with Product to share recurring customer questions, highlight friction points, and identify opportunities for improvement.
  • Create and maintain documentation that enables customers to self-serve and helps the team resolve common issues more efficiently.
  • Participate in team meetings and cross-functional discussions to share insights, align on priorities, and improve the support experience.

Qualifications

• Must-haves
  • Technical Support Expertise: 3+ years in technical support, solutions engineering, or similar roles.
  • n8n Experience: Hands-on experience building and debugging n8n workflows in production environments.
  • APIs & Integrations: Comfortable debugging APIs, webhooks, authentication, and data flows.
  • Cloud & Infrastructure: Familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting.
  • Networking & Databases: Understand networking basics (DNS, SSL/TLS, HTTP/HTTPS).
  • Communication: Explain technical issues clearly and document troubleshooting steps effectively.
  • Containerization: Work with Docker or Kubernetes to deploy and debug automation environments.
  • Knowledge Sharing: Actively share knowledge and best practices with teammates.
• Nice-to-haves
  • Automation & AI Mindset: Basic understanding of AI concepts and a passion for automation.
  • Observability: Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry.
  • Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows.
  • JavaScript: Working knowledge of JavaScript, including reading and debugging code.
  • SQL & Databases: Foundational understanding of relational databases, such as PostgreSQL.

Benefits

• Competitive compensation: Fair and attractive pay.
• Ownership: Get a slice of n8n with equity.
• Work/life balance:
  • Europe: 30 days of vacation, plus public holidays.
  • US: 20 vacation days, 8 sick days, plus public holidays.
• Health & wellness:
  • Europe: Benefits according to local country norms.
  • US: Multiple low-premium, low-deductible medical plans.
• Future planning:
  • Europe: Pension contributions according to local country norms.
  • US: 401(k) retirement plan with a 4% employer match.
• Financial security:
  • Europe: Benefits according to local country norms.
  • US: Company-paid short-term and long-term disability insurance.
• Career growth: €1K (or equivalent) per year for courses, books, events, or coaching.
• A passionate team: Regular hackathons to build cool things.
• Remote-first: Team works remotely across Europe with regular off-sites.
• Giving back: $100 per month to support open source projects.
• Transparency: Everyone knows what’s being worked on and how the company is doing.