[Hiring] Support Engineer @Tangible

Role Description

Tangible is looking for a smart, AI-native Support Engineer who operates at the intersection of product knowledge, client communication, and intelligent problem-solving. This role focuses on supporting a fintech SaaS platform while leveraging AI tools to improve response quality, efficiency, and internal workflows. You will act as the bridge between clients and the engineering team.

• Respond to client emails in clear, professional English (AI-assisted but human-reviewed)
• Use Jira Service Management and Jira Software to log bugs, change requests, and technical clarifications
• Develop strong contextual awareness of platform workflows, data flows, and business logic
• Identify whether an issue is user error, configuration issue, data problem, or system defect
• Execute basic corrective actions when possible (data validation, configuration checks, structured guidance)
• Escalate structured, well-documented tickets to the development team when required
• Raise change requests based on recurring client feedback
• Detect potential bugs, inconsistencies, or edge cases from client reports
• Use AI tools responsibly to enhance communication clarity, documentation quality, and issue analysis

Qualifications

• Excellent written English (must be comfortable handling professional client communication)
• Comfortable working in the US timezone
• Strong logical thinking and ability to understand complex workflows
• Experience using Jira Service Management and Jira Software
• Ability to distinguish between bugs, feature gaps, and configuration errors
• Familiarity with SaaS platforms and structured support processes
• Comfortable using AI tools to improve productivity and clarity

Requirements

• Background in fintech, finance, or transaction/deal workflows (Big Plus)
• Experience in SaaS technical support or client-facing technical roles (Big Plus)

Company Description

Tangible is transforming the way secondary markets work for LPs, GPs and wealth managers. We combine technology and deep private markets expertise to bring transparency, efficiency and simplicity to secondary transactions. Our products enable more LPs to sell on the secondary market and empower GPs and wealth managers to create scalable liquidity solutions for their investors.