[Hiring] Support Delivery Intern @Dayforce

Role Description

As a Support Delivery Intern at Dayforce, you will support activities that help maintain visibility into customer support needs, align internal teams, and ensure customers receive timely, clear, and consistent communication. You will also have opportunities to explore how data, AI, automation, and emerging technologies can improve Support Delivery processes, reduce manual effort, strengthen knowledge sharing, and ultimately create a better customer experience.

What you’ll get to do:

• Support Delivery & Case Coordination
  • Help monitor support cases and queues to promote timely, high-quality responses and maintain visibility into case status, dependencies, follow-ups, and issue progression.
  • Support coordination across internal teams for complex or multi-team customer issues.
  • Help identify potential customer experience gaps, delays, trends, or risks and escalate findings to Support Delivery leadership.
  • Participate in internal meetings to gain exposure to customer support needs, case activity, escalation management, and cross-functional problem-solving.
  • Look for patterns in case activity and customer interactions that may indicate opportunities to improve processes, documentation, or the overall support experience.
• Communications & Customer Experience
  • Draft clear internal and customer-facing communications, including case updates, status summaries, meeting recaps, and follow-up notes.
  • Help ensure communication is consistent across teams and that customers understand current status, ownership, next steps, and expectations.
  • Assist Support Delivery Managers in preparing materials for customer and leadership updates.
  • Help capture key learnings and communication best practices that can be reused across the broader Support organization.
• AI, Automation & Continuous Improvement
  • Explore practical ways AI, automation, and other technologies can improve Support Delivery workflows and the customer experience.
  • Identify repetitive or manual activities that may be candidates for automation or process simplification.
  • Help test and evaluate AI-enabled tools and workflows designed to improve productivity, knowledge access, case visibility, communication, or customer outcomes.
  • Analyze feedback and operational trends to identify opportunities where technology or process changes could reduce customer effort or improve support efficiency.
  • Share ideas and recommendations with the team and help translate promising concepts into practical solutions.
• Documentation, Playbooks & Enablement
  • Contribute to Support playbooks by documenting processes, FAQs, common resolution paths, and answers to recurring questions.
  • Help identify opportunities to turn recurring case themes and customer questions into reusable knowledge that can improve self-service and support effectiveness.
  • Organize and maintain documentation across Confluence, internal wikis, and shared repositories.
  • Support onboarding and enablement materials that help employees understand Support workflows, tools, technology, and customer experience expectations.
• Learning & Professional Development
  • Build a foundational understanding of payroll and tax lifecycle events, HCM system functionality, and the role Support Delivery plays in the overall customer experience.
  • Develop experience using CRM and case-management technology such as Salesforce to understand and track customer support activity.
  • Gain exposure to how data and technology are used to identify trends, measure performance, and inform operational decisions.
  • Develop an understanding of responsible AI use in a business environment and how human judgment and technology work together to improve customer outcomes.
  • Demonstrate curiosity and resourcefulness by seeking answers through technology, documentation, peers, data, and cross-functional partners.

Qualifications

• Currently pursuing a Bachelor’s degree in Business, Communications, Operations, Information Systems, Technology, Data Analytics or a related field.
• Strong written and verbal communication skills with attention to clarity, tone, and follow-through.
• Strong organizational skills and ability to manage multiple tasks or case activities.
• Interest in customer experience, service delivery, support operations, technology or process improvement.
• Curiosity about AI, automation, and emerging technologies and how they can be applied to solve business problems.
• Comfortable working in a fast-paced, collaborative, and cross-functional environment.
• Proactive mindset with the ability to ask questions, identify opportunities, and seek solutions independently.
• Willingness to challenge existing processes and bring forward new ideas.

Requirements

• Full-time availability of 37.5 – 40 hours weekly is required to be eligible for this opportunity.

Benefits

• Experience working for one of the fastest growing Human Capital Management technology companies in the world.
• Access to Dayforce’s development programs and resources.
• Ability to work with as well as create relationships with members across the globe.
• Autonomy to bring forth new ideas and optimize existing structures within the organization.
• Meaningful responsibilities, enabling you to obtain ‘real-world’ experience.
• Dynamic hands-on exposure to multiple business-units and stakeholders across Dayforce.