[Hiring] Support Agent @tinyBuild

Role Description

We are looking for someone who is passionate about video games and is willing to help other players resolve any issues they may encounter. This is a fully remote position.

• Familiarize yourself with our games and their common issues.
• Respond to player questions and technical issues across email, support forms, Steam, Discord, and other community channels.
• Troubleshoot issues on all platforms (PC, consoles, mobiles), including crashes, save problems, connectivity errors, and platform-specific behavior.
• Collect diagnostic information and turn player reports into clear, actionable bug reports.
• Identify recurring issues and emerging trends across support and community channels.

Qualifications

• Previous experience in player support, customer support, community management, or a similar player-facing role.
• Strong written English and the ability to adapt your tone to different players and situations.
• Comfortable working independently and taking ownership within a small team.
• Able to multitask and manage priorities across multiple projects.
• Patient and professional.

Requirements

• Experience writing bug reports or working with QA and development teams.
• An understanding of which follow-up questions provide developers with useful information.
• The ability to investigate issues thoroughly before escalating them.