[Hiring] Supplier Care Specialist @Aston Carter

Role Description

The Supplier Care Specialist serves as the primary point of contact for clients, suppliers, and contractors, ensuring a smooth experience across invoicing, payments, contract changes, and assignment lifecycle activities. This role combines customer service, investigative problem-solving, and detailed administrative support to maintain accurate records, resolve complex issues, and uphold program requirements while managing a dedicated book of business.

• Serve as the primary point of contact for assigned clients, suppliers, contractors, and active engagements, providing timely and professional support.
• Research and resolve inquiries related to invoices, payments, contract extensions, rate revisions, and assignment changes.
• Provide excellent customer service while navigating complex situations and managing stakeholder expectations.
• Respond promptly to incoming requests, acknowledge receipt of inquiries, and proactively drive issues toward resolution.
• Manage a dedicated book of business and maintain ownership of assigned accounts, relationships, and ongoing engagements.
• Coordinate with internal partners such as Supplier Billing Services, Accounts Payable, Compliance, and Program Office teams to resolve issues and ensure alignment.
• Process and support contract extensions, change orders, statements of work (SOW) updates, and rate revisions while ensuring accuracy and compliance with program requirements.
• Facilitate end-of-assignment activities, including terminations, invoice reconciliation, and equipment return processes.
• Complete client-specific audits and operational reviews to verify data accuracy and adherence to program guidelines.
• Maintain accurate documentation and update systems such as Bullhorn, vendor management system (VMS) platforms, and internal trackers.
• Balance multiple priorities effectively while adapting to ambiguity and independently identifying solutions.
• Build and maintain strong relationships with suppliers, contractors, clients, and internal stakeholders through proactive communication and collaborative problem-solving.
• Perform data entry and administrative support tasks to ensure records are current, complete, and easily accessible.
• Use Microsoft Office tools to prepare documentation, track activities, and support issue resolution and reporting.

Qualifications

• Strong customer service mindset with a focus on delivering a positive and professional experience.
• Excellent organization and attention to detail to manage documentation, audits, and multiple concurrent requests.
• Ability to manage competing priorities and handle a high volume of inquiries while maintaining quality and accuracy.
• Investigative and problem-solving skills to research issues, identify root causes, and implement effective solutions.
• Effective written and verbal communication skills for clear, concise, and professional interactions with diverse stakeholders.
• Comfort working independently with limited direction, demonstrating initiative and sound judgment.
• Ability to collaborate across multiple teams, including billing, accounts payable, compliance, and program office functions.
• Strong sense of ownership and accountability for issue resolution and follow-through.
• Proficiency with Microsoft Office applications for documentation, tracking, and communication.
• Ability to perform accurate data entry and administrative support tasks in systems such as Bullhorn, VMS platforms, and internal trackers.

Requirements

• Experience providing customer service in a remote or distributed work environment is beneficial.
• Background in administrative support, billing, or accounts payable is an advantage.
• Familiarity with vendor management systems (VMS) and tools such as Bullhorn is preferred.
• Demonstrated ability to build and maintain strong relationships with internal and external stakeholders.
• Comfort working through complex, ambiguous situations and independently identifying solutions.
• Track record of proactively communicating updates, managing expectations, and closing the loop on open issues.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.