[Hiring] Customer Care Specialist @Danaher

Role Description

In this role, you will have the opportunity to:

• Order-to-Invoice Execution: Responsible for the accurate processing and coordination of routine order-to-invoice activities, including consumables and instrument orders, invoicing, rental documentation, and order follow-up to ensure timely fulfilment, billing accuracy, and compliance with established procedures.
• Customer and Cross-Functional Coordination: Act as a key operational link between customers, Logistics, and internal stakeholders, ensuring effective communication, issue resolution, and timely escalation of customer and order-related matters.
• Credit Note and Returns Administration: Support asset management, credit note processing, invoice corrections, and returns administration while maintaining accurate, complete, and traceable records.
• Customer Issue Resolution and Compliance: Investigate routine customer enquiries, complaints, and disputes, resolving issues within established guidelines while ensuring compliance with quality, regulatory, and documentation requirements.

Qualifications

• Multiple years of positive work experience (1–3+) preferably in customer care or customer facing role.
• High school diploma required; Associate or Bachelor’s degree preferred.
• Hands-on experience with SAP or another ERP for order management and invoicing, is a plus.
• Experience with DBS tools, including PSP, Kaizen, and Standard Work, is a plus.
• Proficiency in English; additional languages is a plus.

Requirements

• Ability to work an on-site, flexible shift schedule in Deer Park, IL.
• Travel: up to 5% for training or team meetings.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
• This position is eligible for a remote work arrangement in which you can work remotely from your home.
• Annual salary range: $50 - $60k.
• This job is also eligible for bonus/incentive pay.