[Hiring] Student Success Associate @Chess Gaja

Role Description

This is a remote position.

We are looking for a dedicated professional to join our global team. Please note that this role requires a 5:00 AM – 2:00 PM IST shift, with a weekly off on Tuesday (Saturday and Sunday are standard working days). This position is ideal for someone looking to build a long-term remote career and gain global experience managing students across 40+ countries.

Who This Role Is Built For:

• This is not a generic customer support job.
• This role is for someone who genuinely loves chess — or wants to build a real remote career in a mission-driven global organization.
• Stability, purpose, and professional growth matter more than chasing the next offer.
• If you are a chess enthusiast, a homemaker returning to professional life, or a fresher from a Tier-2/Tier-3 city looking for a credible long-term remote career — we built this role for you.

What You Will Do:

• Manage parent and student communication via WhatsApp Business and email across global time zones.
• Send payment reminders, class updates, and performance reports on a strict weekly schedule.
• Coordinate feedback between 40+ coaches and parents with accuracy and empathy.
• Maintain 100% accurate records in Zoho CRM — if it isn't logged, it didn't happen.
• Be the first point of contact that makes every Chess Gaja family feel supported and seen.

Qualifications

• You have a basic love for chess (1000+ rating on Chess.com or Lichess is a plus — not mandatory).
• You write professional, polite English fluently — grammar matters here.
• You are comfortable using tools like ChatGPT, Sheets, and Zoho without needing hand-holding.
• You want a long-term remote career, not a 3-month stepping stone.
• You take pride in process, follow-up discipline, and doing small things with consistency.
• You have a reliable laptop, mobile, and 50+ Mbps internet connection at home.

Benefits

• ₹17,000 – ₹19,000 monthly take-home (Includes a yearly retention bonus as part of the compensation).
• Note on Retention Bonus: A component of the monthly salary is accrued as a retention bonus and paid out as a lump sum annually upon completion of each year of service.
• During 3 months probation the salary range would be Rs.15,000-17,000 per month.
• 100% permanent remote — no commute required.
• Direct mentorship exposure to a Grandmaster and global operations.
• Hands-on mastery of Zoho One — one of the most in-demand business automation suites.
• A stable, structured team that respects your time and contributions.