[Hiring] Solutions Support Engineer @Netflix

Role Description

We are looking for a Solutions Support Engineer with a passion for productivity infrastructure and tooling, customer service, and automation. You will be responsible for:

• Monitoring and handling our customers’ requests
• Troubleshooting and resolving issues
• Automating support processes
• Developing runbooks
• Improving and maintaining support tools
• Understanding our product offerings
• Continuously seeking ways to enhance the engineering support experience

In this role, you will gain a deep understanding of how developers at Netflix utilize JS Platform products to craft effective solutions and abstractions tailored to their specific use cases. Leveraging this insight, you will:

• Play a key role in shaping and advancing best practices
• Ensure that our support solutions are aligned with the evolving needs of our developer community

Qualifications

• A minimum of 5 years of professional support or engineering experience, particularly with JavaScript technologies and platforms
• Strong proficiency in JavaScript and Node.js
• GenAI fluency: Hands-on use of AI coding assistants / agentic tools (Claude Code, Cursor, MCP)
• Working knowledge of GraphQL and federated-graph architecture
• Experience with Modern Web Technologies: including HTML5, CSS3, and Web APIs
• Familiarity with frontend build tools and package managers (e.g., Webpack, Babel, npm, Yarn)
• Understanding of responsive design principles and cross-browser compatibility issues
• Experience with common design tools such as Figma, Sketch, and Adobe XD
• Proficiency in front-end frameworks such as React, Angular, or Vue.js
• Understanding of authentication and authorization mechanisms (e.g., OAuth, JWT)
• Experience in developing tools and scripts to automate processes and improve efficiency
• Strong understanding and practical knowledge of version control tools, particularly GitHub
• Demonstrated ability to provide superior customer support across a complex organization
• Excellent written and verbal communication skills
• Strong collaboration skills and experience working with cross-functional teams
• Passion for creating technical documentation and tutorials
• Strong problem-solving skills and the ability to troubleshoot complex issues
• Ability to adapt to new tools and technologies quickly

Requirements

• GRPC Knowledge: Familiarity with Node GRPC, handling service-to-service IPC calls
• Experience building and maintaining mature support infrastructure
• Experience in effectively collaborating and communicating with teams across different time zones

Benefits

• Comprehensive Health Plans
• Mental Health support
• 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs
• Full-time hourly employees accrue 35 days annually for paid time off
• Full-time salaried employees are immediately entitled to flexible time off