[Hiring] Solutions Manager @Dash Social

Role Description

As a Solutions Manager on the Customer Success team, your primary function is to work with customers post-onboarding and ensure they continue seeing value in the product. You will be our customer-facing product expert on the Dash Social team, providing our customers with deep dives and general training to increase platform adoption. You will work closely with our Account Management and Account Executive teams to ensure our customers receive the best training. You will also work closely with our Product and Product Marketing teams to stay current on all of Dash Social's product offerings.

Responsibilities

• Customer and Prospect Facing
  • Clearly communicate the benefits and best use of the Dash Social product and features.
  • Provide industry and role-specific examples and best practices.
  • Demonstrate a clear understanding of the technical aspects of the Dash Social platform.
  • Provide accurate and timely answers to questions from customers regarding the functionality of the Dash Social platform.
• Internal Duties
  • Monitor and report on the usage of your key areas.
  • Track bugs and customer question trends in your key areas.
  • Strategize new use cases and tactics to increase adoption.
  • Provide accurate and detailed customer feedback to the Product team.
  • Thrive in an independent work environment, with team members across the country and globe.
• Collaboration
  • Partner closely with the Account Management team to train current and prospective clients, and drive retention and expansion of customers together.
  • Occasional travel may be required to meet with and deliver in-person training for customers.
  • Work with the Customer Experience team to assist in difficult bugs and troubleshooting solutions.
  • Provide product training, feature demonstrations, and workshops to existing customers.
  • Prepare training paths, and use cases for new features in collaboration with the Product Marketing and Product Management teams.
  • Work across all internal customer-facing teams to be the translator between product and customer. Deliver high-level overviews to customer-facing teams on how best to communicate about the Dash Social platform.

Qualifications

• Experienced in customer-facing roles with strong technical skills.
• Exceptional communication skills to build and maintain trust with existing customers.
• Ability to collaborate well across internal teams and expand role parameters as needed.
• 2-4 years of relevant work experience.
• Ability to self-start and bring forward ideas.
• Work autonomously to identify and complete impactful projects.
• Comfortable using and experimenting with AI tools like Claude, ChatGPT, Gemini.
• Exceptional organizational skills.
• Learn from mistakes and share with others to improve team performance.
• Contribute positively to team morale.
• Invested in personal growth and eager to learn new skills.
• Experience with virtual meetings is required.
• Post-secondary education in business is an asset.

Company Description

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.

At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.