[Hiring] Service Processing Support Senior Associate @Allstate

Role Description

The Senior Associate processes, reviews, and investigates issues related to policies and/or systems by utilizing extensive knowledge of applications, using a broad level of discretion. The individual utilizes a wide variety of systems and media channels to investigate and resolve inquiries to improve customer loyalty and provide final resolution.

Key Responsibilities

• Identifies, validates, and analyzes system issues
• May assist in defining code fix for systems
• Leads root cause problem-solving, provides expertise and direction on process improvements and efficiency gains
• Researches and responds to inquiries regarding rules and rates interpretations, contract, and/or products
• May investigate and provide testimony in trials/depositions
• May contribute to advanced analytic and metric research
• May direct, lead, or consult on complex investigation efforts that may include internal/external audits or examinations
• Under minimal direction, utilizes extensive knowledge of applications to resolve complex issues and may provide consultation in the design and impact of applications and/or support procedures

Qualifications

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Compensation

• Compensation offered for this role is 19.76 - 30.33 per hour and is based on experience and qualifications.

Additional Information

• The candidate(s) offered this position will be required to submit to a background investigation.
• Allstate generally does not sponsor individuals for employment-based visas for this position.
• Effective July 1, 2014, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran.
• For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
• For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
• To view the “EEO Know Your Rights” poster click “here”.
• To view the FMLA poster, click “here”.
• It is the Company’s policy to employ the best qualified individuals available for all jobs. Discriminatory actions based on various statuses are prohibited.
• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
• For virtual interviews, please join with your camera on and have a Valid Photo Identification available at the start of your interview.
• If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.
• Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.