[Hiring] Candidate Application Support Associate @HRS Talent Solutions

Role Description

Help a candidate finish their own submission. Completing an online application can raise practical questions even when the job requirements are clear. This remote position gives candidates approved guidance about form fields, submission status and where to report a technical problem. The work joins respectful customer service with office administration recordkeeping. You will not compose a candidate’s answers, assess qualifications or decide whether an incomplete application can be accepted.

• Support the process without writing the application.
• A candidate may ask whether a field is mandatory, how to save progress, or why the final button did not respond.
• Use the current guidance for the specific form.
• If the applicant says they submitted it, check the online system before telling them to start over.
• A draft application is not the same as a completed one.
• If a question concerns how to describe experience or whether an exception will be accepted, refer it to the recruiter rather than advising them what to claim.

The position includes:

• Read assigned online questions about application steps.
• Check current instructions and received-status fields.
• Explain approved navigation, saving, and submission actions.
• Distinguish a saved draft from a finished application.
• Route persistent form errors to the ATS owner.
• Refer qualification and exception questions to recruiters.
• Record what guidance was sent and what remains open.

Prior recruiting experience is not required. Customer service or office administration skills are useful, and the company will train beginners on its application platform and privacy rules. You should be comfortable explaining a website process without guessing at a hiring decision.

Qualifications

• Customer service or office administration skills.
• Ability to follow instructions and communicate patiently.
• Clear written help or online form use experience is a plus.

Requirements

• Comfortable explaining a website process.
• Ability to capture and report technical issues accurately.
• Must work in a private home office or secure workspace.

Benefits

• Remote work opportunity.
• Part-time position.
• Hourly pay range: $27.60 - $29.45.