[Hiring] Processing Support Associate III @Allstate

Role Description

This position involves working in a fast-paced inbound phone support environment for the Auto Claims Department where customer focus, attention to detail, and strong communication skills are essential. You'll be responsible for handling a wide range of calls that support auto claim operations, including:

• Inbound customer interactions
• Data validation
• Claim-related task work
• Process documentation

As a Processing Support Associate III , you'll be a key contributor in supporting internal and external customers, agents, repair facilities, and business partners through inbound phone support and claim-related task work. This role requires a high level of accuracy, adaptability, and the ability to work across multiple systems and communication channels. You'll help ensure smooth auto claim operations by:

• Managing information
• Resolving inquiries
• Documenting claim activity
• Identifying opportunities for process improvements

In This Role, You Will:

• Handle a high volume of inbound phone calls related to Auto Claims.
• Provide service, information, and procedural guidance to customers, agents, repair facilities, and business partners.
• Handle complex or unique customer interactions with professionalism, empathy, and care.
• Complete claim-related task work, including reviewing, updating, validating, and processing information across systems.
• Research claim information and utilize multiple tools while assisting callers.
• Validate, edit, and correct advanced data entries across systems.
• Communicate effectively with internal teams, external partners, agents, and consumers.
• Select appropriate tools and procedures from established options to resolve issues.
• Process data in alignment with internal policies and external business requirements.
• Identify and recommend process improvements; assist in maintaining standard operating procedures.

Schedule: Monday-Friday, 9:00 AM - 5:30 PM CST

Qualifications

• Strong verbal communication skills and comfort helping customers over the phone.
• Strong attention to detail and accuracy in data handling, data entry, and documentation.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks efficiently.
• Ability to navigate multiple systems while assisting customers in a fast-paced environment.
• A problem-solving mindset with a focus on continuous improvement.
• A team-oriented attitude with a commitment to delivering high-quality service.
• Professionalism, empathy, and adaptability when handling challenging customer interactions.

Requirements

• This role does not include supervisory responsibilities.
• Flexibility and adaptability are key, as priorities may shift based on business needs.
• Coordinate follow-ups to clarify details and confirm next steps for resolution.

Compensation

• Compensation offered for this role is $18.61 - $27.77 per hour and is based on experience and qualifications.
• The candidate(s) offered this position will be required to submit to a background investigation.

Benefits

• Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
• When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.