[Hiring] Service Desk Technician @TEKsystems

Role Description

A non-profit organization is looking to fill the 10am opening on their Service Desk Team. They're looking for a mid-level resource to provide 100% virtual support for their customers. Day-to-day breakdown:

• 60% is answering calls
• 40% is around daily tasks, service queues, project work, and documentation

Qualifications

• Active Directory
• Office 365
• Troubleshooting
• Customer Service
• Phone Support
• Help Desk
• Help Desk Support
• Service Desk
• ServiceNow
• Password Reset
• Technical Support

Requirements

• 6am or 7am shift
• Vaccine required
• Great customer service skills
• Self-sufficient since they will be the only support during the night shift

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

This is a Contract position based out of Scottsdale, AZ. The pay range for this position is $18.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: