[Hiring] Service Advocate III @Florida Blue

Role Description

The role of Service Advocate is focused on servicing current or potential customers (which are defined as members, providers, agents, brokers, benefit administrators or benefits consultants). Incumbents resolve questions and issues, help the Company's customers utilize products, tools and services and directly contribute to customer satisfaction and retention.

• Provide customer service and education to plan members and providers by answering more complex questions regarding insurance claims and policies.
• Resolve issues and ensure customers understand the Company’s products, services, and processes.
• Perform research to respond to inquiries and interpret policy provisions to determine the most effective response.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Actively seek, identify, and implement process improvement opportunities.

Qualifications

• 0-1 years of relevant experience in a customer support role.
• High school diploma or GED.

Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally to move objects.
• Jobs are sedentary if traversing activities are required only occasionally.

Benefits

• Medical, dental, vision, life, and global travel health insurance.
• Income protection benefits: life insurance, short- and long-term disability programs.
• Leave programs to support personal circumstances.
• Retirement Savings Plan including employer match.
• Paid time off, volunteer time off, 10 holidays, and 2 well-being days.
• Additional voluntary benefits available.
• A comprehensive wellness program.
• Competitive pay with opportunities for incentive or commission compensation.
• Regular annual reviews with pay for performance considerations for base pay increases.