[Hiring] Senior Title Coordinator @First American

Role Description

The Title Coordinator serves as a key point of contact for title agents who order title search products and services through the company. This role provides responsive, high-quality customer service by assisting agents with their search orders, answering questions, providing status updates, and coordinating with internal teams, searchers, and other partners to help ensure requests are completed accurately and timely.

• Monitors title search orders throughout the production process.
• Follows up on outstanding items and obtains necessary title documents.
• Communicates anticipated completion times and assists in resolving issues or delays.
• Supports rush, escalated, or time-sensitive requests.
• Works collaboratively with First American title agents and internal partners to ensure timely, accurate, and professional service.

Qualifications

• Strong MS Office skill set.
• Strong communication skills, both verbal and written.
• Strong attention to detail.
• Demonstrated ability to work well in a team environment.
• Strong customer service skills.
• Ability to analyze, compare, interpret, and process data.
• Ability to multitask and perform intense and accurate document review.
• Strong knowledge of company and/or client operating systems.
• High School diploma or equivalent; some college preferred.
• 4+ years’ experience in escrow/title or curative lender role.
• HUD or closing experience is a plus.

Requirements

• Serve as a point of contact regarding the search product providing subject matter expertise to resolve escalated issues arising from search discrepancies.
• Research property details and look for back title on orders to confirm accuracy; coordinate with clients and searchers to reconcile discrepancies.
• Keeps responsible parties abreast of status or issues regarding title orders; direct questions to responsible parties.
• May participate in business development activities to maintain existing clients and acquire new clients.
• Proactively contacts vendors to ensure timely delivery of completed searches, escalate past due search requests, address issues with completed searches, and keep system updated.
• May assist offshore team by answering questions and resolving escalated issues.
• Utilizes company operating systems to coordinate/manage workflow, produce products and respond to customer requests.

Benefits

• Comprehensive benefits package including medical, dental, vision, and 401k.
• PTO/paid sick leave.
• Employee stock purchase plan.