[Hiring] Senior Technical Support Specialist @Social Discovery Group

Role Description

We are looking for a Senior Technical Support Specialist to join Noda — a fast-growing open banking payment platform operating across the European market. This is a role for someone who enjoys solving complex technical issues, working closely with merchants and internal engineering teams, and taking ownership during critical situations. You will become a key expert inside the support team, help scale internal processes, and directly influence the quality and stability of our payment operations.

Your main tasks will be:

• Support merchants during integration with Noda's payment solutions;
• Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems;
• Diagnose incidents, identify root causes, and coordinate resolutions with internal teams;
• Ensure smooth and stable operation of payment flows and integrations;
• Collaborate closely with Payments, Automation, SRE, Account Management, and Product teams;
• Improve and maintain technical documentation, integration guides, and internal knowledge base;
• Participate in integration testing and quality control processes;
• Mentor junior team members and help improve support standards across the team.

Qualifications

• 4+ years of experience in Technical Support, Integration Support, or Payment Support roles;
• Experience working with FinTech, payment systems, PSPs, or open banking products;
• Strong understanding of HTTP, APIs, client-server architecture, and payment flows;
• Hands-on experience with logs and monitoring tools (Kibana or similar);
• Understanding of incident management processes, SLA/SLO principles, and production support environments;
• Experience working with SQL/NoSQL databases;
• Strong analytical and troubleshooting skills;
• Excellent communication skills and ability to build trusted relationships with merchants and internal stakeholders;
• Experience mentoring or supporting junior team members;
• Fluent Russian and English level B2 or higher.

Benefits

• REMOTE OPPORTUNITY to work full-time;
• Vacation: 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50% payment for professional training, international conferences, and meetings;
• Corporate discount for English lessons;
• Health benefits: If you are not eligible for corporate medical insurance, the company will compensate you with up to $1,000 gross per year per employee for self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children);
• Workplace organization: The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In other locations, the company provides reimbursement of workplace costs up to $1000 gross once every 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.