[Hiring] Senior Technical Support Engineer @Akamai

Role Description

Are you excited by the prospect of working with prestigious global brands? Do you enjoy working with customers to solve complex technical problems? Join our Elite Support team!

Our team boasts some of the most talented and experienced cyber security and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.

We are looking for a highly motivated, proactive, and knowledgeable engineer to join our customer support team. It's an opportunity to work with an innovative technology that sets the ground for organizations to protect their key applications and assets from advanced cyber threats.

As a Technical Support Senior, you will be responsible for:

• Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers.
• Learning and gaining in-depth experience in Micro-segmentation and zero trust network security.
• Advising and maintaining good relationships with large enterprise customers, acting as their primary point of contact for technical inquiries and issues.
• Owning the problem resolution and collaborating with internal teams.
• Analyzing technical issues and proposing solutions to prevent issues.
• Working closely with Engineering teams on customer issues.

Qualifications

• Extensive experience of providing technical solutions and support for enterprise customers.
• Prior experience serving as an Escalation Engineer working with Support engineers, R&D, and QA teams.
• Knowledge of the following technologies: Linux and Windows Operating Systems (Mandatory), Networking, Virtualization, Cloud Technologies, K8S, Databases (Elasticsearch, MongoDB, PostGreSQL).
• High availability and ability to cultivate a mindset focused on responsiveness.
• Excellent communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.
• Excellent interpersonal skills with a customer-focused attitude and the ability to build and maintain professional relationships.
• Native Korean competency with business level English, both spoken and written.

Benefits

• Development opportunities available, including programs such as GROW and Mentoring.
• Internal events like the APEX Expo.
• Access to tools such as LinkedIn Learning to help you expand your knowledge and experience.

Company Description

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible.

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.