[Hiring] Senior Technical Support @GeoSoftware

Role Description

We are looking for an experienced QI Geophysicist to join our Middle East team. As Technical Support, you are responsible for:

• Supporting the development of projects that demonstrate the unique value brought on by GeoSoftware’s technology (Jason, HampsonRussell, VelPro & InsightEarth).
• Providing assistance to the business development group in customer discussions to discover pain, identify potential solutions, and suggest paths to address such pain.
• Collaborating alongside our R&D group in developing new workflows and techniques to tackle challenges not explicitly documented.
• Working with the Business Managers, Region Manager, and the technical team of the Middle East Region.
• Reporting to the Region Technical Manager for Middle East.

Duties and Responsibilities

• Professional Services
  • Work with the Business Managers and Region Technical Manager to ensure that customers are getting the most value from GeoSoftware’s technology.
  • Ensure realistic scope and deliverables of professional services engagements.
  • Perform regular Peer Reviews of work done in accordance with agreed scope.
  • Provide input on ways to improve workflows and the software.
  • Assist with region support efforts to drive customer success while using our technology.
  • Secure appropriate delivery and consumption of the reservoir characterization products by customers.
  • Deliver training and mentoring to customers.
  • Assist in the development of new technology for our software packages.
  • Maintain weekly timesheets and activities journal for effort tracking.
• Manage new technology
  • Provide active feedback on required software development and problems reported by customers.
  • Keep track of key technologies in the QI & AI/ML domain.
  • Liaise between Customers and Product Development to align software requests into product development targets.
• Business
  • Participate in developing technical strategy alongside the Regional Technical Manager.
  • Support sales activities to help identify new opportunities for the region.
  • Support development of proper sales presentations, software demonstrations, and evaluations.
  • Collaborate in designing annual regional external (customer-facing) training program.

Qualifications

• Bachelor’s degree or higher in Geophysics, Geology, Geoscience, or a related field.
• 7+ years of experience in a customer-facing role, preferably within the Oil & Gas industry.
• Strong understanding of geoscience workflows and software applications.
• Experience with GeoSoftware or similar geoscience software tools.
• Extensive experience instructing training courses and providing technical support.
• Extensive experience using one or more of the GeoSoftware family of products (Jason, HampsonRussell, PowerLog or InsightEarth).
• Well versed with MS Office Products (Word, Excel, PowerPoint).
• Understanding of licensing software and the usage of Windows / Linux.
• Fluency in English (written and spoken) is required; proficiency in Arabic is considered an advantage.