[Hiring] Senior Technical Customer Success Manager @Amplitude

Role Description

The Technical Customer Success Manager is a senior strategic operator and the primary owner of the customer deployment, adoption, and outcomes from presales through renewal and expansion. They bring expert-level Amplitude product knowledge and deep fluency in customer technical ecosystems — data foundations, taxonomy, instrumentation patterns, MCP integrations, and architecture — using that context to deploy use cases, close adoption gaps, and prescribe what good looks like at each maturity stage.

• Be responsible for supporting scope of services and use case alignment pre-sales and delivery through implementation and deployment of use cases.
• Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions.
• Leverage customer data to proactively monitor account health, drive adoption, and identify opportunities to help customers acquire maximum value from Amplitude.
• Provide expertise to help customers derive valuable insights from our highly technical product.
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value-based business reviews with client executives.
• Innovate when it comes to managing a portfolio of Enterprise and Emerging Enterprise accounts (30-40) and share ideas for driving efficiencies and develop best practices that will scale as the business grows.
• Champion the needs of the market and serve as internal advocate for customers.
• Effectively prioritize in order to deliver on key business objectives across your portfolio.

Qualifications

• Strong organization, problem-solving, and communication skills.
• Passion for working with customers.
• Ability to apply a growth mindset to learning new technical and job skills.
• Language requirements: German + English.

Requirements

• Opinionated and prescriptive with strong objection handling.
• Understanding of customer business, critical use cases, and business challenges.
• Comfortable with Amplitude data architecture, taxonomy design, instrumentation methods, and AI/agent setup and workflows.
• Hands-on product expertise, including reviewing dashboards/agents live with customers.
• Extreme ownership to drive accountability from deployment to ongoing success.
• Accountable for deployment quality even on partner-led accounts.
• Ability to proactively detect changes in customer engagement and identify churn signals.
• Constantly innovate to embed AI in day-to-day workflow to improve efficiency and customer outcomes.
• Responsible for retention in your territory and ruthlessly prioritize your time and resources.

Benefits

• Opportunity to work in a fast-paced environment.
• Engagement in a culture that values diversity, equity, and inclusion.
• Ability to grow your book of business in partnership with sales.