[Hiring] Senior Support Engineer - Interoperability @Cotiviti

Role Description

The Sr. Support Engineer plays a critical role in providing advanced technical and functional support for Smart Trading solutions, including Transaction Management, XES, and related trading and post-trade processing platforms. The role is responsible for triaging complex production issues, leading critical incident management efforts, and ensuring timely resolution of customer-impacting problems.

The ideal candidate is a proactive and highly motivated professional with strong analytical and troubleshooting capabilities, proven experience supporting enterprise applications in production environments, and the ability to work effectively under pressure. This position requires close collaboration with customers, Product Management, Engineering, Professional Services, and Support teams to deliver an exceptional customer experience.

The role requires approximately:

• 70% individual contribution focused on technical analysis, troubleshooting, incident management, and operational excellence
• 30% leadership contribution through mentoring team members, driving technical excellence, and acting as a subject matter expert during critical production incidents

Qualifications

• Requires a minimum of 5-7 years of related experience with a Bachelor’s degree or equivalent work experience
• Strong knowledge of Transaction Management systems
• Strong knowledge of XES platform
• Strong knowledge of trading and brokerage workflows
• Strong knowledge of market connectivity and transaction processing
• Strong knowledge of production support methodologies
• Strong Linux/Unix administration and troubleshooting skills
• Working knowledge of relational databases such as Oracle and Microsoft SQL Server
• Experience with XML, JSON, API integrations, file-based processing, and messaging systems
• Knowledge of system monitoring, log analysis, and performance troubleshooting
• Understanding of Incident Management, Problem Management, Change Management, and Service Management processes
• Strong analytical, diagnostic, and problem-solving abilities

Requirements

• Preferred experience with cloud-hosted environments and modern monitoring tools
• Knowledge of middleware, messaging platforms, and integration technologies
• Exposure to automation and scripting for operational efficiency
• Familiarity with ITIL processes and best practices
• Strong customer service orientation and stakeholder management skills
• Ability to remain calm and effective during high-pressure production incidents
• Excellent verbal and written communication skills
• Strong ownership mindset with the ability to drive issues through resolution
• Ability to manage multiple priorities and work independently
• Continuous learning attitude with a passion for developing product and domain expertise
• Team player with a proven ability to mentor and support colleagues

Benefits

• Base compensation ranges from $110,000 to $148,000 per year
• Competitive benefits package including medical, dental, vision, disability, and life insurance coverage
• 401(k) savings plans
• Paid family leave
• 9 paid holidays per year
• 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti