[Hiring] EDI L1 Support @Conduent

Role Description

This role is a technical and support helpdesk role operating 24/7/365 including shifts/weekends/holidays for continuous operations. This individual will perform routine assignments, develop skills by performing structured work assignments, use existing procedures to solve routine or standard problems and receive instruction, guidance, and direction from others.

Responsibilities

• Assist the Business Intelligence team by attending meetings.
• Collect data from internal and external customers to generate reports and operational dashboards.
• First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users).
• Provides operational support by scheduling meetings and preparing materials for leadership.
• Monitor the event alerts and notify the concerned team and process the requests from the end users to level 2 and level 3 support engineers.
• Monitor the availability of Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
• Monitor the Oracle Alert logs files, transaction logs and backup logs.
• Monitor the database related activities, respond to calls from the Application support and developments teams.
• Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB.
• Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning.
• Performs other duties as assigned.
• Comply with all policies and standards.

Qualifications

• Requires an associate or bachelor’s technology-based degree for IT or 1+ years of work experience that provides exposure to fundamental theories and concepts and must be able to perform basic and advanced support related activities.
• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities and would be responsible for initial troubleshooting, ticket management, first contact resolution, escalation, system monitoring and documentation.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided or with a team.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.
• Responsible for developing technical contributions.
• Interpersonal Skills - Exchanges information and ideas effectively.

Benefits

• Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.