[Hiring] Support & Maintenance Engineer @NTT DATA

Role Description

We are seeking an experienced Application Support & Maintenance Engineer (L2/L3) with strong expertise in Enterprise Service Bus (ESB), OpenShift Container Platform, API Management, and Integration Services. The candidate will be responsible for providing production support, maintenance, monitoring, troubleshooting, and continuous improvement of integration platforms, APIs, middleware services, and containerized applications.

This role requires hands-on experience supporting enterprise integration ecosystems, ensuring high availability, performance, security, and reliability of business-critical interfaces and services. The candidate will work closely with application, infrastructure, cloud, database, security, and business teams to support a 24x7 production environment.

Location: US/ Remote

Qualifications

• 5+ years of Application Support and Maintenance experience.
• 3+ years supporting ESB, Middleware, or Integration Platforms.
• 5+ years of Hands-on experience supporting OpenShift or Kubernetes environments.
• 5+ years of Experience managing enterprise API ecosystems.
• 5+ years of experience in Strong troubleshooting and analytical skills.
• 5+ years of experience in production operations and 24x7 support environments.
• Understanding of ITIL Service Management practices.

Requirements

• Provide L2/L3 production support for ESB, API integration, and OpenShift-hosted applications.
• Monitor integration services, APIs, message queues, and middleware components.
• Analyze and resolve incidents, service requests, and production issues within SLA commitments.
• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
• Coordinate with development, infrastructure, cloud, database, and business teams during major incidents.
• Support critical business interfaces and ensure uninterrupted application availability.
• Monitor API performance, availability, response times, and error rates.
• Troubleshoot REST and SOAP API integrations.
• Support API Gateway configurations, security policies, throttling, and access controls.
• Analyze API logs and transaction traces for issue diagnosis.
• Manage API lifecycle activities including deployments, versioning, and decommissioning.
• Support API authentication mechanisms including OAuth, JWT, SAML, and API Keys.
• Support containerized applications deployed on Red Hat OpenShift.
• Monitor OpenShift clusters, pods, namespaces, routes, and application health.
• Troubleshoot container failures, deployment issues, and platform-related incidents.
• Support application deployments, rollbacks, scaling activities, and platform upgrades.
• Collaborate with platform engineering teams for capacity planning and performance optimization.
• Ensure compliance with security and operational standards.
• Participate in release planning, deployment validation, and production readiness reviews.
• Support CI/CD deployment activities in production and non-production environments.
• Implement approved changes following organizational change management processes.
• Conduct post-deployment validation and rollback support when required.
• Proactively monitor applications, middleware services, APIs, and platform health.
• Configure alerts, dashboards, and operational monitoring tools.
• Ensure integration SLAs and business availability requirements are consistently met.
• Support performance tuning and capacity planning activities.
• Maintain runbooks, operational procedures, and knowledge articles.
• Document integration architectures, interface dependencies, and troubleshooting procedures.
• Ensure adherence to ITIL Incident, Problem, Change, and Release Management processes.
• Support audit, security, and compliance requirements.

Benefits

• Competitive salary and performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Flexible working hours and remote work options.
• Professional development and training opportunities.

Company Description

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.