[Hiring] Senior Support Engineer @Rimini Street

Role Description

Rimini Street is seeking a Sr. Support Engineer, SAP FICO with deep expertise in Controlling (CO), particularly Product Costing and Material Ledger, to support complex, global SAP environments. This role is part of our global support team and is responsible for delivering hands-on troubleshooting, root cause analysis, and client-facing support for mission-critical SAP applications. The ideal candidate combines strong functional and technical capabilities and thrives in diagnosing and resolving complex financial and controlling issues in live production systems.

• Provide expert-level support for SAP FICO, with strong emphasis on:
  • Product Costing (CO-PC)
  • Material Ledger
  • Cost Center and Profit Center Accounting
  • CO-PA (Profitability Analysis)
• Troubleshoot and resolve complex production issues, including:
  • Month-end close and controlling processes
  • Costing and variance analysis
  • Cross-module integrations (FI, MM, SD, PS)
• Perform root cause analysis in highly customized SAP environments
• Support SAP Project Systems (PS), including:
  • WBS structures
  • Project cost integration
• Work directly with clients to:
  • Diagnose issues
  • Provide clear, actionable solutions
  • Deliver a high-quality customer experience
• Collaborate with technical teams (e.g., ABAP, integrations) to resolve defects
• Develop and deliver application fixes and data corrections
• Support global customers in a 24x7 support model, ensuring SLA adherence
• Contribute to knowledge management, documentation, and continuous improvement initiatives

Qualifications

• 10+ years of SAP experience with strong focus on FICO, particularly Controlling (CO)
• Strong working knowledge of standard SAP FI operations (GL, AP, AR) to support integration with CO
• Deep hands-on expertise (mandatory):
  • Product Costing (CO-PC)
  • Material Ledger
• Proven experience troubleshooting:
  • Month-end close issues
  • Costing variances and settlement processes
• Strong understanding of:
  • CO-FI integration
  • Cross-functional processes (MM, SD, PS)
• Hands-on experience with SAP Project Systems (PS) configuration
• Experience working in production support environments
• Strong troubleshooting and root cause analysis skills, including ability to debug complex issues
• Ability to communicate clearly with both technical and business stakeholders
• Demonstrated ability to work independently and in a global, virtual team environment

Requirements

• Experience with SAP S/4HANA
• Exposure to:
  • FSCM / Treasury
  • Asset Accounting (with understanding of financial impact)
  • ABAP debugging or strong collaboration with development teams
• Experience in global or multi-country SAP environments

Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members
• Opportunity to make a true impact as part of a team of extraordinary professionals
• Challenging and meaningful work