[Hiring] Senior Manager of Customer Operations @Tithely

Role Description

As the Sr. Manager of Customer Operations, you will bring together systems, processes, reporting, and operational strategy to help our Customer Experience (CX) department operate at its best and serve churches with clarity and excellence. You will lead a team of CX Operations & Education Specialists, drive high-impact initiatives, and build the infrastructure needed to support customer retention, expansion, and long-term success. By setting clear priorities, improving workflows, optimizing technology, and turning customer insights into action, you will help churches achieve greater financial stability and serve their communities.

Qualifications

• Communicate Effectively: Listen attentively and adapt communication to diverse audiences across all levels of the organization.
• Be Action Oriented: Step up to handle tough situations and take ownership of operational challenges through resolution.
• Plan and Align: Establish priorities and plans that align team commitments with organizational goals.
• Ensure Accountability: Hold self and others accountable through clear ownership, expectations, and follow-through.
• Optimize Work Processes: Identify effective and efficient ways to get work done, continuously improving processes and systems.
• Bring a Strategic Mindset: Anticipate future needs and translate them into practical operational strategies.
• Lead Change Effectively: Build trust, bring people along through operational improvements, and navigate organizational change with strong relationship-building skills.
• Demonstrate Digital Fluency: Understand how technology, systems, integrations, and data flows work together to support business processes.

Requirements

• 5+ years managing business systems, integrations, or operational technology, with an understanding of how platforms connect, exchange data, and support business processes.
• Proven ability to improve operations, set priorities, and drive cross-functional initiatives from planning through execution.
• Experience leading, coaching, and developing team members.
• Ability to travel 3–6 times per year.

Preferred Technical Qualifications

• 3+ years in SaaS customer operations, revenue operations, payments, or a related technology-driven environment.
• Project management experience through formal training, certification, or practical application.
• Bachelor's degree in business, operations, communications, or a related field.
• Experience working in or serving churches or other mission-driven organizations.

Benefits

• Health insurance, dental, vision for your family.
• 401K.
• Paid time off.
• Sick leave.
• Parental leave.
• And more.

Office Requirements

• We are a fully distributed team (100% remote) with travel sometimes required a few times per year.
• A stable work environment with designated workspace and access to high-speed internet.
• US-based and legally able to work full time in the US. Sponsorships are not available at this time.