[Hiring] Senior Manager, Customer Experience @Bioscope AI

Role Description

Bioscope.ai is an early-stage AI company building the clinical intelligence layer for precision medicine. Our platform ingests whole-genome sequencing, microbiome and metabolomic analysis, labs, wearables, and full medical records, then applies advanced AI on top of it. The result is a virtual colleague that helps physicians connect signals no one could hold in their head at once.

This is a rare thing in customer experience: clients who move as fast as we do. The physicians who choose Bioscope are among the most forward-leaning in their field, and they push us as hard as we push the product.

Concierge, longevity, and functional medicine practices are built around depth — smaller patient panels, more time per patient, insight patients can't get elsewhere. Our clients are the ones taking that furthest. Keeping pace with them is the work.

You'll carry a strategic book of business and help build the programs that serve the whole client base as it grows:

• Onboarding
• Customer health
• The physician community
• Turning advocacy into a real pipeline

Much of the framework already exists. Your job is to implement it well, own the outcome, and build what the next stage needs alongside the VP of Customer Success and Operations.

Qualifications

• 6+ years in customer success or customer experience, including a book of strategic accounts you've personally carried within the last two years.
• A track record of implementation.
• Leadership.
• Community instinct.
• Autonomy.
• Credibility.
• Composure.

Requirements

• Maintain a strategic book of business.
• Coach and develop the team.
• Own retention.
• Turn advocacy into a program.
• Launch the physician community.
• Make onboarding, support, and proactive management repeatable.
• Bring product the signal, not the noise.

Benefits

• Competitive base and performance bonus.
• Meaningful early-stage equity.
• Direct access to the founders and real influence on the product.
• Health, dental, and vision benefits.
• 401K and HSA contribution matches.
• Genuine autonomy over how you run the function day to day.