[Hiring] Senior Dealer Success Manager @PureCars

Role Description

PureCars is seeking a talented Senior Dealer Success Manager to join our growing Customer Success team. As a PureCars Senior Dealer Success Manager, you will work with and manage some of the most advanced and forward-thinking automotive groups throughout the U.S and Canada. These customers rely on PureCars to provide data-driven marketing strategies and market insights that drive real ROI to their business. As a consultative challenger, you will:

• Act as the PureCars’ market and media strategy expert to our automotive customers in the US and Canada by managing the post-sale client relationship, digital ad and product strategy, account growth, and expansion to additional rooftops within their portfolios.
• Create, track, and deliver, and present proactive strategic insights and recommendations based on current marketing performance, market dynamics, and/or customer business objectives.
• Build lasting customer relationships through a consultative challenger approach by always looking to educate the customer and lead them towards the right solution.
• Be opportunistic and solution-oriented by growing your book of business through product expansion, budget growth, or rooftop expansion.
• Have a deep passion and care for customer success and act with urgency and integrity in moments of friction.
• Build a collaborative customer-first environment through clear, concise communication to internal stakeholders.
• Track, analyze, create, and deliver relevant industry data and performance metrics through high-impact presentations to key automotive dealership executives including Dealer Principals, General Managers, General Sales Managers, and E-Commerce Managers.
• Complete special projects and other duties as assigned by the Regional Director or OEM Partnerships Team.
• Use your technical and business development chops to educate clients on using our platform, increase client’s utilization of current technology, and keep clients updated on new technology/feature releases.
• Overnight travel is the exception but it will be required - up to 25% of the time.

Qualifications

• Prior experience strategizing working with Salesforce, Google Ads, GA4, META Business Manager, Amazon Advertising, DV360 in conjunction with pump-in pump out reports or market data is a plus!
• Demonstrated ability in building world-class relationships with client executives and in communicating technical product capabilities, success metrics, and best practices to technical and non-technical audiences.
• Skilled in client performance data analysis and in providing actionable and impactful insights to clients with a focus on optimizing revenue generation.
• Adept in quickly analyzing varying client environments and needs, identifying and influencing key decision makers, and creating a long-term adoption of PureCars’ value proposition and suite of products.
• Strong knowledge of online media channels (paid search, display, social, video, local SEO) and metrics, MS Excel/Google Sheets, Salesforce, PowerPoint, analytics tools, and client research.
• Top-notch communication and presentation skills to a wide variety of audiences across a variety of regions and cultures.
• Prior experience utilizing or working with Salesforce, Google Ads, META Business Manager, DV360, Amazon Advertising, Pump-in Pump Out Reports, OEM programs.

Benefits

• Culture: Join a team of like-minded and driven individuals who are passionate about providing the industry's best customer success experience.
• Rich Benefits Plans - Health, dental, vision, 401(k), paid parental leave, and more!
• Open PTO Policy - Take what you need, when you need it.
• Work From Anywhere - From home, the beach, or your favorite coffee shop. Work where you want to!
• Radical Transparency - All employees have direct access to our executive leadership, whether in recurring town halls or direct conversation and mentorship.