[Hiring] Senior Customer Value Consultant @Coupa Software

Role Description

The Customer Value Consultant works with customers who need extra support to adopt and get value from Coupa. As part of our Customer Success organization, you take on short, focused engagements with accounts that need support, helping them work through issues and build healthier adoption over time.

In each engagement, you step in to assess the situation, develop a plan, drive it forward, and position the customer to sustain that progress beyond the life of the engagement. This is a hands-on role. You will work directly within the account to return it to health, including configuration within the Coupa platform where an engagement warrants it.

What You'll Do:

• Lead focused, time-bound engagements with accounts that need extra support to adopt Coupa and get full value from it.
• Manage each engagement end to end, from initial diagnosis through to a clean transition:
• Work with the customer to define the scope, activities, and key deliverables of the engagement, and agree on what success looks like from the outset.
• Diagnose adoption barriers in direct partnership with customers, pinpointing the root causes placing the account at risk.
• Develop a recovery plan and build early momentum, applying disciplined project management to chart a clear path.
• Work directly in the Coupa platform, making configuration changes to resolve adoption barriers where a solution requires it.
• Run workshops that give customers practical technical, process, and workaround recommendations grounded in Coupa product knowledge.
• Equip the customer with a means of tracking their own progress, so momentum continues once the engagement concludes.
• Partner with internal teams including Sales, Product Management, and Marketing to drive continuous improvement in how customers succeed with Coupa.

Qualifications

• 6 - 8 years in customer success, consulting, implementation, solution advisory, or a comparable customer-facing role at a software or SaaS company.
• Hands-on experience configuring enterprise software. Coupa or similar spend-management experience is preferred.
• Full professional fluency in English, written and spoken (C1 or above).
• Strong consulting and engagement management skills, with the ability to run a structured engagement and build trust and credibility quickly.
• Excellent written, verbal, and presentation skills, including the ability to guide customers through findings and next steps.
• Sharp analytical and problem-solving skills, with a track record of diagnosing issues and driving measurable outcomes.
• Familiarity with Procurement, Procure-to-Pay, or spend management is a plus.

Requirements

• The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits

• Global Well-Being Perks (For All Employees Globally)
• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.
• Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location.