[Hiring] Senior Customer Technical Architect @LogicMonitor

Role Description

Shape the future of IT infrastructure monitoring as a Senior Customer Technical Architect at LogicMonitor. In this pivotal role, you’ll empower global enterprises to unlock the full potential of our innovative platform. Partnering with the Customer Experience and Sales teams, you’ll eliminate technical barriers, provide expert guidance, and drive customer success in managing critical IT infrastructure.

• Customer Engagement: Act as the primary technical point of contact for customers, building strong relationships. Understand customer needs and translate them into technical requirements.
• Technical Strategy Development: Collaborate with internal stakeholders (sales, account management, product) to understand the customer's business goals and challenges and to align LM technology solutions to those goals.
• Solution Design and Architecture: Design scalable and robust technical solutions that meet customer requirements. Create and maintain architectural documentation and guidelines.
• Technical Advisory: Provide expert advice on best practices, solution architecture, and technology choices. Help customers optimize their use of the LM Platform.
• Technology Evaluation and Selection: Conduct POCs to test and evaluate new features released by PDE.
• Troubleshooting and Support: Assist customers in troubleshooting and resolving complex technical issues beyond the scope of support.
• Customer Training and Enablement: Conduct Best-Practices training sessions and workshops to empower customer teams with the necessary skills.
• Feedback Loop: Gather feedback from customers to inform & influence PDE roadmap. Collaborate with PDE to ensure customer needs are addressed in future releases.
• Technical Presentations and Demonstrations: Conduct product demonstrations and technical presentations to showcase solutions.

Qualifications

• 10-15+ years experience required in a similar technical role.
• Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/or distributed computing.
• Proficiency in virtualization/cloud-native architectures, containerization, observability, and DevOps, along with Linux/Windows/Network administration and operations.
• Hands-on coding/scripting experience (groovy, powershell, python, ruby, etc...).
• Strong understanding of enterprise systems, information, and data flows, with experience in delivering API-based solutions.
• Superior oral and written communication skills in English, with strong technical writing capabilities and excellent troubleshooting instincts.
• Willingness to travel to deliver onsite training/evangelism.

Requirements

• Virtualization (VMWare, Hyper-V, Xen Server, etc…)
• Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
• LoadBalancers (f5 bigIP, NetScaler, Barracuda, etc…)
• WMI, PerfMon, JDBC, SNMP, SMTP, JMX
• Webservers (IIS, Apache, Tomcat, etc…)
• Active Directory
• Database (SQL, MySQL, Postgress, etc…)

Benefits

• Comprehensive health, dental and vision coverage.
• Generous parental leave policies.
• Access to our Employee Assistance Program and various Wellness programs.
• 401K with company matching.
• Lifestyle Spending Account.
• Unlimited vacation policy.