[Hiring] Senior Customer Success Manager @ACI Worldwide

Role Description

As a Senior Customer Success Manager at ACI Speedpay, you will be responsible for:

• A strategic book of business, focusing on retention, revenue growth, and forecast predictability for high-value biller clients in government and insurance.
• Building executive relationships with sponsors at multiple levels, understanding the client's strategic agenda to shape it.
• Running conversation-led business reviews to measure value and determine next commercial steps, partnering closely with Sales on expansion.
• Managing complex, high-value renewals with clear close plans while protecting pricing and driving commercial success for all stakeholders.
• Advocating internally to ensure client retention by coordinating with Product, Ops, Support, Legal, and Finance.
• Participating in CSM forums, business reviews, and peer learning to improve systems and contribute insights to segment strategy and ACI's roadmap.

Qualifications

• 7+ years of related experience, including payments experience; government or insurance experience is a strong plus.
• BS/BA or 8 years of equivalent experience.
• Expert-level payments knowledge with a track record of turning clients into references and advocates.
• Comfort with C-suite and board-level conversations, both with clients and internally.
• Experience negotiating complex, high-value contracts and renewals.
• Ability to navigate ambiguity, plan effectively, and drive issues to resolution.
• Discipline with CRM and customer success tools like Salesforce and Gainsight.

Requirements

• Must be currently authorized to work in the US on a full-time basis.
• This position does not offer sponsorship for employment visa status or work permit now or in the future.

Benefits

• Opportunities for growth and career development.
• Competitive compensation and benefits package.
• Innovative and collaborative work environment.

Core Capabilities

• Ensure Accountability: Holding self and others accountable to meet commitments.
• Drives Results: Consistently achieving results, even under tough circumstances.
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Cultivate Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others.
• Courage: Stepping up to address difficult issues and saying what needs to be said.