[Hiring] Customer Success Manager @Prove

Role Description

As a Customer Success Manager on our Partnerships team, you'll be the advocate for our channel partners, resellers, and strategic alliances, and for their downstream clients. You'll learn each partner's business, go-to-market strategy, and goals, then use that knowledge to advise them, find co-selling opportunities, and turn partners into raving Prove fans. You're curious about how technology solves problems and enjoy mixing people skills with product know-how.

What You'll Do

• Be the trusted partner advisor:
  • Run regular business reviews and executive-level QBRs.
  • Cover partnership status, current and future joint integrations, and the value Prove delivers.
  • Align with partner leadership on commercial goals, joint marketing, and long-term plans.
• Own partner health:
  • Drive Partner NPS and the overall health of your partner portfolio.
  • Become an expert on each partner's business model and downstream use cases.
• Grow indirect revenue:
  • Forecast live revenue flowing through partners and understand their pipelines and seasonality.
  • Secure renewals on time.
  • Work with Partner Account Managers on volume commitments, added AGV, and cross-sell/up-sell.
• Drive adoption:
  • Work with Account Directors and Technical Account Managers to find optimization opportunities and maximize the value partners get from Prove.
• Resolve and escalate:
  • Create, track, and escalate partner issues across Support, SC, Product, Data Science, and Fraud.
• Know the product:
  • Understand how our products embed into third-party platforms, and explain new features in terms of partner and end-user benefit.
• Travel:
  • About 20% for partner visits and industry events.

Qualifications

• 3–5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales)
• Strong project management, relationship-building, communication, and presentation skills, with a track record of managing multi-stakeholder partner relationships
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking)
• Digital identity and authentication knowledge strongly preferred
• Comfort with data and ecosystem KPIs, and building B2B2C business cases
• Ambition to grow in a fast-paced channel ecosystem, and a commitment to our values of humility, passion, inclusion, and leadership

Requirements

• Experience in cybersecurity, fintech, or a high-growth/pre-IPO startup (strongly preferred)
• Channel-selling, enablement, and negotiation experience
• Familiarity with Splunk, Looker, or similar tools, and investigating API transactions

Compensation

• Metro 2 areas: $120,000–$135,000 plus sales incentive plan
• Metro 3 areas: $110,000–$130,000 plus sales incentive plan
• Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilities as well as internal equity and alignment with market data.
• Prove follows a market driven compensation philosophy based on geographic location and respective market rates.

Benefits

• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan
• Modern Health for financial, mental, and physical wellness
• 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices)
• Unlimited Vacation and Flexible hours
• Comprehensive medical benefits for you and your family ❤️
• Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement)
• Bottomless snacks & beverages for certain office locations
• Daily GrubHub stipend for lunch if coming into the office (US Offices)
• A great place to work and connect with other talented Provers like yourself!

Equal Opportunity Employment

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.

Privacy & Data Protection

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