[Hiring] Customer Success Manager @Hubexo

Role Description

Hubexo North America is seeking a proactive, results-driven Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term customer value through onboarding, product adoption, engagement, retention, and growth. The CSM is responsible for developing strong customer relationships, ensuring customers realize measurable value from Hubexo's solutions, and proactively managing the customer lifecycle. This is a revenue-accountable role with direct responsibility for customer retention, renewal execution, and achieving Gross Revenue Retention (GRR) targets. The ideal candidate combines strong relationship management skills with commercial awareness, analytical capabilities, and a demonstrated ability to manage subscription renewals. The CSM will collaborate closely with Sales, Customer Care, Product, Finance, and Revenue Operations to deliver a consistent and successful customer experience.

This role is 100% remote. Candidate must live in one of the following states to be considered for the role:

• AL
• AR
• AZ
• CA
• CO
• CT
• FL
• GA
• IL
• IN
• KS
• MD
• ME
• MI
• MN
• NC
• NJ
• NY
• NM
• NV
• OH
• OR
• PA
• SC
• TN
• TX
• UT
• VA
• WI

Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B customer-facing role.
• Demonstrated experience managing a portfolio of customer accounts with responsibility for customer retention and renewals.
• Proven track record of meeting or exceeding customer retention, renewal, or revenue-related performance targets.
• Experience working with SaaS, subscription-based services, data solutions, or software products.
• Strong understanding of subscription renewals, contract management, customer lifecycle management, and recurring revenue.
• Ability to identify customer churn risks, develop retention strategies, and execute proactive account plans.
• Strong relationship-building, communication, presentation, and negotiation skills.
• Experience conducting customer business reviews and communicating value to decision-makers.
• Proficiency with CRM systems and maintaining accurate customer records.
• Strong analytical skills with the ability to interpret customer engagement, account health, and retention reporting.
• Ability to independently manage multiple accounts, competing priorities, and deadlines in a remote environment.
• Demonstrated accountability, initiative, problem-solving ability, and results-driven performance.
• Ability to collaborate effectively across departments and contribute to a positive customer experience.

Requirements

• Experience using HubSpot CRM, including deal pipelines, activities, reporting, and customer account management.
• Familiarity with GRR, NRR, ARR, churn, and subscription revenue reporting.
• Experience supporting customers in the construction, building products, market intelligence, or construction technology industries.
• Experience managing contract renewals, pricing discussions, and customer retention negotiations.
• Experience developing customer success plans and facilitating executive business reviews.
• Experience working in an international or multi-brand organization.
• Bachelor's degree in Business, Communications, Technology, or a related field, or equivalent professional experience.

Benefits

We’re not here to coast - we’re here to challenge, grow, and build better. For our people and for our customers. That means we’ll expect a lot from you: ownership, precision, and a drive to lead by example. In return, you’ll get the space to dream big, take smart risks, and be seen, heard, and valued.