[Hiring] Senior Customer Success Manager @Tjekvik Autoinnovation ApS

Role Description

As a Senior Customer Success Manager, you will own the relationship with some of our largest UK dealer groups, protecting the revenue we already have and growing it. This is a senior, high-autonomy role that sits between customer success and account growth:

• Keep customers healthy and adopting the product.
• Spot and close upsell and expansion opportunities across their sites.

You'll work mostly remotely, with regular calls and occasional on-site visits to key accounts. You'll be the trusted voice of the customer inside Tjekvik, working closely with our support, product, and leadership teams.

You will report to the Head of Global Customer Success.

Responsibilities

• Account management and retention:
  • Own a portfolio of key UK dealer group accounts, with full responsibility for retention, satisfaction, and health.
  • Build deep, trusted relationships at group and site level, from the Group Aftersales Director to Dealer Principals and Service Managers.
  • Run regular value reviews with each account, showing the return on Tjekvik and agreeing priorities for the next quarter.
  • Maintain account plans, health scores, and renewal forecasts in HubSpot, keeping them accurate and up to date.
  • Act as the escalation point for your accounts, coordinating with support, product, and operations to resolve issues quickly.
• Renewals and expansion:
  • Own renewals for your portfolio end to end, from forecast to signature.
  • Defend and quantify the value Tjekvik delivers across the full account lifecycle, from onboarding through to renewal, and lead the turnaround of at-risk accounts.
  • Identify and develop expansion within the existing footprint, including new sites, add-ons, and wider rollout across the group.
  • Work with Sales when an opportunity becomes a new group-level agreement or OEM deal.
  • Use usage data and customer conversations to spot where more value can be unlocked, and act on it early.
• Onboarding and adoption:
  • Oversee onboarding for new sites within your accounts, ensuring training is delivered properly and adoption starts strong.
  • Monitor usage and satisfaction across your portfolio, stepping in early when things aren't heading the right way.
  • Collect and relay product feedback to help shape the roadmap for the UK market.
  • Visit key accounts on site when it counts, such as launches, escalations, and strategic reviews.

Qualifications

• Senior B2B experience in customer success or account management, with automotive sector experience required.
• Enterprise account growth: a track record of managing, retaining, and growing enterprise or multi-site accounts, including upsell and expansion.
• Value at renewal: proven ability to defend and quantify value using usage and outcome data, and a record of turning around at-risk accounts.
• Strong communication: direct, warm, and capable of having difficult conversations when needed.
• Commercial confidence: comfortable discussing pricing, renewals, and business cases with senior stakeholders.
• Self-starter: comfortable working autonomously and remotely, managing your own time and priorities.

Requirements

• Location: based in the UK, with a full driving licence and the willingness to travel to dealer sites when needed.

Benefits

• Ownership of some of Tjekvik's most important UK relationships, with a real say in how we serve them.
• A competitive base salary plus performance-related bonus linked to retention and expansion.
• Remote-first working, with a budget for travel and on-site visits.
• Direct access to leadership and a real voice in how we develop the UK market.
• A genuinely collaborative, international team that takes the work seriously but doesn't take itself too seriously.