[Hiring] Customer Success Manager @Energy Exemplar

Role Description

As a member of the EMEA Customer Success team, the Customer Success Manager will be responsible for managing and growing customer engagements across the region. This role will focus on building and maintaining long-term strategic partnerships with utilities, regulators, government bodies, and energy companies, ensuring Energy Exemplar’s solutions deliver measurable value.

The successful candidate will oversee a high-value customer portfolio with a clear mandate to drive customer retention, revenue growth, and advocacy. You will act as the trusted advisor to senior stakeholders, proactively identifying opportunities for expansion through upsell and cross-sell initiatives, while ensuring adoption and satisfaction remain at best-in-class levels.

This role also requires strong external engagement, representing Energy Exemplar as a thought leader at industry events, government forums, and conferences across EMEA. To succeed, you will combine a strong commercial mindset with deep knowledge of the regional energy landscape and an ability to translate complex customer challenges into actionable solutions.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Strategic Consulting.
• Previous experience in SaaS/software is essential.
• Experience selling into the energy sector is a strong plus but not essential.
• Interest in the energy landscape and the ability to understand industry dynamics and customer needs are advantageous.
• Bachelor’s degree required; an advanced degree in business, engineering, or a related field is preferred.

Requirements

• Proven track record of managing enterprise accounts and meeting or exceeding renewal, retention, and expansion targets.
• Demonstrated ability to build and maintain strong executive-level relationships with C-suite and senior stakeholders.
• Ability to translate customer challenges into actionable solutions, drive adoption, and deliver measurable customer value.
• Excellent written and verbal communication skills, with confidence presenting to senior audiences and representing the company at industry forums.
• Proficiency in using data to generate customer insights, monitor account performance, and inform strategic decisions.
• Willingness to travel across EMEA for customer meetings, industry events, and regional engagements.

Benefits

• Energy Exemplar is proud to be an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all team members.
• We welcome applications from people of all backgrounds, experiences, identities, and abilities.
• Support for accommodations at any stage of the recruitment process.