[Hiring] Senior Customer Success Engineer @Cyera

Role Description

We’re looking for a Sr. Customer Success Engineer to be the trusted technical voice for our customers. This isn’t just about support - it’s about partnership. You’ll be the bridge between us and our customers’ technical teams, helping them implement, adopt, and get long-term value from our platform.

You’ll collaborate closely with Engineering, Product, and Sales to guide onboarding, resolve technical challenges, and provide strategic direction tailored to each customer's identity and security needs. You’ll work with some of the world’s most forward-thinking security teams - helping them protect their machine identities and scale securely.

This is a high-impact, customer-facing role where you'll drive product adoption, ensure long-term success, and play a key role in making Cyera's identity solution the go-to platform for NHI security.

Responsibilities

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
• Lead the technical onboarding process for new customers, ensuring a smooth and positive experience.
• Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor.
• Renew and grow business by monitoring customer usage and engagement, identifying opportunities for upselling and renewals.
• Shape future development by working closely with Product teams to educate customers on products and drive product adoption.
• Proactively identify and resolve obstacles or blockers that may impede customer success.
• Utilize self-paced training resources to support customer education and promote knowledge growth.
• Manage the customer life cycle experience from onboarding onward, leading customer engagements.
• Maintain a high level of customer satisfaction by collecting and structuring client feedback.
• Identify, develop, and implement repeatable processes across your portfolio of customers to maximize product adoption.

Qualifications

• 5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, etc.).
• “Ninja mindset” - Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
• Extensive experience providing Cyber/Identity solutions to big enterprise customers.
• Experience interfacing with technical end customers, such as IT practitioners, Developers, DevOps, Identity & Security Teams.
• Experience with increasing customer satisfaction, adoption rates, and retention.
• Experience building and operating in an early stage company – highly preferred.
• Proven ability to juggle multiple account management projects while maintaining sharp attention to details.
• Self-motivated, detail-oriented with strong communication and interpersonal skills.
• Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
• Excellent collaborator, with the ability to engage across multiple teams to drive an outcome.
• Great ability to communicate, present, and influence key stakeholders at all levels of an organization.

Benefits

• Ability to work remotely, with office setup reimbursement.
• Unlimited PTO.
• Paid holidays and sick time.
• Health, vision, and dental insurance.
• Life, short and long-term disability insurance.