[Hiring] Senior Customer Success Engineer @Teleport

Role Description

As a member of the Teleport Customer Solutions Team, you will own the full post-sales lifecycle for a portfolio of strategic customers:

• Implementation
• Technical support
• Ongoing business reviews
• Identifying expansion opportunities

You will be responsible for:

• Implementing, supporting, evangelizing, and expanding Teleport at our top customers
• Proactively driving adoption to achieve maximum value from all Teleport products and solutions

This is a deeply technical role. You will be expected to operate comfortably at the cluster level:

• Designing and deploying Teleport in customer environments
• Troubleshooting failing workloads
• Debugging access, networking, and certificate issues alongside customer engineers

You will work directly with customers to:

• Design solution architecture
• Deploy and configure Teleport hands-on
• Share implementation best practices
• Triage and debug technical issues
• Develop and maintain training programs
• Evangelize the solution to a wider customer organization
• Plan and assist with enterprise-wide rollouts

You will act as a customer champion within Teleport and help prioritize product feedback by working with the Product team.

As a Senior Customer Success Engineer, you will be the primary lead for identifying and providing initial triage of technical blockers via shared chat, ticket, and meetings.

As our company grows and we launch new offerings, the requirements of this position may shift. You should be comfortable with change and have an interest in continually learning and advancing your skillset.

Qualifications

• Deep, hands-on Kubernetes experience
• Experience with cert-manager and TLS certificate management, Helm, and GitOps tooling (ArgoCD or Flux)
• Demonstrable experience with security principles and technologies: SSH, PKI, 2FA, SSO (SAML, OIDC), and RBAC
• Linux administration skills
• Hands-on experience with one of the major public cloud providers: AWS, GCP, or Azure (certifications are a plus)
• 8+ years of experience in customer-facing software onboarding, software services, solution architecting, or system administration roles
• Exceptional hands-on troubleshooting, testing, and debugging skills
• Outstanding soft skills and excellent verbal and written communication
• Project management experience and the ability to handle multiple clients simultaneously

Requirements

• Design solution architecture for Teleport in customer environments
• Deploy and configure Teleport in customer environments, including Kubernetes-based deployments
• Act as the point person for technical issues, troubleshooting Kubernetes-based customer environments
• Work closely with Sales and Product to identify customer needs tied to tangible upsell and cross-sell opportunities
• Plan and deliver Quarterly Business Reviews for customers
• Drive adoption within the customer organization
• Develop, maintain, and deliver customized training
• Maintain strong working relationships with key client stakeholders
• Document each customer’s business goals and challenges
• Serve as a subject matter expert on existing and upcoming Teleport solutions
• Collaborate with Sales and Product to provide valuable feedback for product improvement
• Support our broader customer base seeking new solutions and best practice recommendations

Benefits

• Extensive health coverage
• Annual expense budget
• Rest and recovery policies that maximize your ability to recharge
• Investment in your future with retirement savings plans
• Professional development opportunities