[Hiring] Customer Deployed Engineer @Titan

Role Description

Customer Deployed Engineers take a client workflow from shortlisted idea to an agent running in the client's tenant, usually within a quarter. You own scoping, the build, the deployment and the handover, working directly with client teams and their IT. You'll write connectors into Microsoft 365 and line-of-business systems, build agents on Claude, ChatGPT or Copilot, and ship them under the client's own controls.

You own and measure success by:

• Agents live in production
• Adoption by the user group each was built for
• Delivery inside the fixed fee quoted

You work closely with vCAIOs, Forward Deployed Engineers, Product and GTM.

This role is remote (US).

In this role you will:

• Join vCAIO-led opportunity assessments and find the workflows where data is spread across systems nobody reads in the same week
• Scope each build: the systems it reads, the actions it takes, its user group, its success metric and baseline, and say so when the bottleneck sits outside the client's control
• Build the agents, connectors (Microsoft Graph, SharePoint, Teams, Outlook, client APIs, MCP servers) and skills each engagement needs
• Deploy into client tenants with least-privilege access, an entry in the governance register, and documentation that holds up to an auditor or a DDQ
• Measure each agent against its baseline, train its users, and hand it into ongoing maintenance under the platform
• Turn what works in one engagement into connectors, skills, evals and templates the next one can reuse

A typical engagement:

• Month 1: Platform connected, shadow AI and spend baseline:
  • Review the tenant inventory; note the systems and data you will need
• Month 2: vCAIO-led agent opportunity assessment:
  • Join interviews, score workflows on value, risk and effort, capture the baseline, write the scope
• Month 3: First agent build:
  • Build, deploy to a named user group, measure, hand over
• Month 4+: Further agents scoped per project:
  • Maintain the live agent; scope and build the next one

Example projects:

• Medical device manufacturer, customer site activation tracker:
  • Reads the commercial team's Teams channels, account files in SharePoint, Outlook threads and the current tracker; follows each new customer site through contracting, training and first use; flags sites that have stalled or lack a named owner. The commercial team sees every stalled site in one place, every week.
• Hedge fund, investor DDQ responder:
  • Reads past DDQs, policies and the compliance library; drafts answers to a new questionnaire with a source for every line. First draft in hours instead of two weeks of IR and compliance time.
• Industrial manufacturer, supplier quality monitor:
  • Reads supplier certificates, incoming inspection results from the ERP and nonconformance reports; flags expiring certifications and repeat defects; drafts the supplier corrective action request. Quality catches supplier issues before they reach the line, and every request leaves an audit trail.

Qualifications

• 4+ years of engineering experience, including client-facing work
• Experience building or shipping LLM-powered agents and understanding how model behavior shapes the product experience
• Ability to write and review production-grade code in TypeScript, Python, or a comparable stack
• Knowledge of Microsoft 365 as a data source: Graph API, SharePoint, Teams, Outlook, and how app permissions and consent work in a tenant
• Capability to run a scoping session with a business leader, say no to a weak use case, and write a scope a CFO will sign
• Preference for putting a working agent in front of 10 users in three weeks rather than a perfect one in front of none in three months
• Extreme ownership of problems and delivery, and handling client data with a security mindset

Bonus

• Forward deployed, solutions or sales engineering experience at a SaaS, AI or consulting company
• Experience building on MCP: servers, connectors, or skills for Claude, ChatGPT or Copilot

Logistics

• Location: Remote (US)
• Travel: Up to 5%, for on-site discovery and launch
• Compensation: $150,000–$200,000 base
• Interview process: recruiter screen; technical call; take-home or live build of a small agent against a mock Microsoft 365 tenant; client scoping role-play with a vCAIO; founder conversation