[Hiring] Customer Success Technician @Meteor Education

Role Description

As a member of Meteor’s ProTech Crew, the Customer Success Technician provides on-site technical expertise and customer support for Career & Technical Education (CTE) and STEM learning environments. This role blends technical installation with customer-facing service, ensuring that equipment is properly installed, validated, and calibrated while also orienting instructors to use it effectively.

Customer Success Technicians are the front-line face of Meteor — outgoing, professional, and strong communicators who build trust with instructors and administrators. The ideal candidate combines hands-on technical skills (robotics, pneumatics, PLCs, and electrical systems) with the ability to engage customers confidently, explain technical systems in plain language, and deliver a consistently positive service experience.

Essential Responsibilities

• Technical Installation & Validation
  • Unbox, assemble, install, and calibrate CTE/STEM equipment (e.g., robotics, mechatronics, pneumatics, PLCs, pumps).
  • Conduct functionality checks and troubleshoot issues to ensure equipment is fully operational.
  • Maintain accurate documentation of installation, testing, and validation.
  • Ensure compliance with safety standards, manufacturer guidelines, and school/district requirements.
• Instructor Orientation & Success Enablement
  • Provide instructors and staff with orientation on new equipment, explaining key functions, safe operation, and instructional alignment.
  • Communicate clearly and confidently to ensure instructors understand how to integrate technology into their teaching.
  • Prepare classrooms/labs for instruction, including layouts, power/network connections, and safety checks.
  • Ensure required tools, consumables, and materials are available and ready for use.
• Service, Communication & Growth
  • Deliver a positive, professional, customer-facing experience as the front-line representative of Meteor.
  • Provide ongoing troubleshooting and first-line support; escalate complex issues when needed.
  • Clearly communicate system upgrade potentials, accessory options, and service opportunities to help schools maximize their investment.
  • Actively listen to customer needs and provide feedback to internal teams to improve products and services.
  • Uphold the ProTech Crew brand by ensuring every installation results in a ready-to-learn classroom.

Qualifications

• High school diploma or equivalent.
• Technical certifications in automation, robotics, mechatronics, PLCs, or related fields (e.g., NC3 Level 1/2, Amatrol, FANUC, Universal Robots, Siemens/Allen-Bradley PLC).
• Strong customer-facing skills — outgoing, personable, and able to build rapport quickly.
• Excellent communication skills — able to explain equipment operation, answer instructor questions, and discuss future upgrade or service options.
• Strong technical aptitude with mechanical, electrical, and computer-based systems.
• Ability to interpret wiring diagrams, technical manuals, and installation guides.
• Knowledge of safety and compliance standards in lab/classroom environments.
• Valid driver’s license with willingness to travel extensively (regional/national).
• Professional presence in educational and training environments.

Requirements

• Associate’s or Bachelor’s degree in Advanced Manufacturing, Mechatronics, Engineering, or a related field (preferred).
• Advanced certifications in automation, industrial maintenance, or robotics (preferred).
• Technical training from military service or trade school (preferred).
• Experience supporting instructors in schools, training centers, or educational technology environments (preferred).
• 1–3 years of field service, technical support, or lab installation experience in education, training, or manufacturing (preferred).

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to talk or hear.
• Frequently required to use hands or fingers, handle or feel objects, tools, or controls.
• Occasionally required to stand; walk; sit; and reach with hands and arms.
• Must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually low to moderate.

Benefits

• Medical, dental, and vision insurance.
• Telemedicine, mental health, and wellness resources.
• Health Savings and Flexible Spending Account options.
• A 401(k) retirement plan with pre-tax and Roth contribution options and an employer match.
• Employer-paid and voluntary life, disability, and supplemental insurance options.
• Paid time off and company-paid holidays.
• Paid volunteer time.
• Parental and family caregiver leave.
• Benefits navigation and retirement-planning resources.

Equal Opportunity Employer

Meteor Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.