[Hiring] Enterprise Customer Success Analyst @Broadridge

Role Description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing. We’re looking for an experienced Enterprise Customer Success Analyst who combines relationship leadership, digital marketing expertise, and hands-on problem solving to help enterprise clients get the most from our digital marketing and website platforms.

You’ll manage or support a portfolio of enterprise programs, partnering with home-office administrators, and business stakeholders to strengthen adoption, improve outcomes, and deliver a consistently high-quality service experience. As a central point of contact, you’ll connect client priorities with the right expertise across Support, Product, Engineering, and Sales—bringing clarity, accountability, and momentum to every interaction.

This is a role for someone who thinks strategically and acts practically:

• Confident leading client conversations
• Comfortable investigating complex issues
• Committed to following through

You’ll work independently, build deep platform knowledge, and use data and client insights to recommend improvements that make a meaningful difference.

Qualifications

• Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.
• 5+ years of experience in Customer Success, Account Coordination, Account Management support, Client Services, Implementation, or a similar customer-facing role.
• Experience supporting a book of business in a SaaS, technology, digital marketing, or financial services environment.
• Experience coordinating client onboarding, training, implementation, or ongoing account support activities.
• Experience working cross-functionally with Sales, Delivery, Support, and other internal teams.
• Experience with digital marketing platforms, financial services technology, wealth technology, or compliance-related solutions is an asset.
• Experience supporting clients in the wealth management, advisor, or home office space is strongly preferred.

Requirements

• Strong communication and presentation skills.
• Customer-first mindset with a practical, solutions-oriented approach.
• Strong troubleshooting and problem-solving skills.
• Highly organized with strong project coordination and follow-through.
• Ability to assess issue severity, prioritize effectively, and manage multiple workstreams at once.
• Excellent written and verbal communication skills.
• Strong attention to detail and documentation discipline.
• Comfortable working in a highly collaborative, cross-functional environment.
• Ability to work independently and drive tasks forward with minimal oversight.
• Strong analytical thinking and ability to identify trends, risks, and process improvement opportunities.

Benefits

• Hourly range $30-40/hr
• Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.