[Hiring] Associate Customer Success Engineer @Insycle

Role Description

Insycle is looking for an Associate Customer Success Engineer to own a portfolio of customers across onboarding, active use, renewal, and expansion. This is a hybrid role that requires relationship building, data fluency, and hands-on strategic guidance. You'll need to build genuine trust with customers, understand CRM data integrity, and act as a strategic advisor, guiding customers with a hands-on approach.

• Actively drive our Data Integrity and agentic-CRM agenda inside your portfolio.
• Move customers from "using Insycle to clean things up" toward "using Insycle as the governed data layer behind their CRM and AI initiatives."
• Expand how customers understand what the product is for, and in some cases, re-sell to new stakeholders.

Qualifications

• 1-2 years in Customer Success, onboarding, solutions consulting, or a similar technical, customer-facing role at a B2B SaaS company.
• Clear communication across chat, email, and Zoom with video on.
• Technical aptitude with the ability to learn quickly and become a product expert.
• Comfortable with CRMs and data workflows (HubSpot or Salesforce).
• Enjoy collaborating and embody being helpful in every interaction.
• Align with our mission: make working with data easy, fun, and not scary.

Requirements

• Self-starter with a bias to action.
• Hungry to improve processes and move the company forward.
• Curious but intentional; ask great questions and measure impact.
• Comfortable troubleshooting technical issues.
• Positive and energetic under pressure.

Benefits

• $50K - $70K Total Compensation.
• 0.05% - 0.1% Equity.
• Medical, dental, and vision insurance.
• 401K with a 4% company contribution.
• PTO, sick and unplanned time off, holidays.
• Full-Time remote, based in the United States (Eastern or Central time zones preferred), United Kingdom, or Canada; Monday–Friday, 9am–6pm local.

Company Description

Insycle builds data integrity infrastructure for the agentic CRM. More than 700 customers trust our tools to resolve duplicates, standardize data, manage imports, and connect related records in platforms such as HubSpot and Salesforce.

• Our platform helps businesses define what right looks like in Blueprints.
• Continuously apply those standards through Data Logic.
• Use Observability to understand where data conforms and where it drifts.
• Essential for businesses as AI agents increasingly use CRM data to make decisions.
• A B2B SaaS company with an established customer base and a mission to make data integrity foundational to how businesses operate with AI.