[Hiring] Senior Customer Success Engineer @Palo Alto Networks

Role Description

As a Senior Enterprise Customer Success Engineer (CSE) for the Prisma AIRS team, you will redefine Customer Success by shifting focus from task-driven execution to high-impact, insight-driven strategy. Operating as a principal strategic advisor and lead AI Architect, you will spearhead our most complex, high-value global enterprise accounts where application security, data security, and the AI ecosystem intersect.

In this senior technical role, you will:

• Architect scalable security solutions.
• Pioneer the adoption of Prisma AIRS.
• Command relationships with executive leadership (CISOs, CTOs, and CIOs) to ensure automated security workflows deliver massive business value, quantifiable ROI, and proactive risk mitigation.

Qualifications

• 5+ years of experience as a Senior/Lead Customer Success Engineer, Solutions Architect, Senior DevOps Engineer, or Technical Consultant within the application security, network, or data security domains.
• Proven track record of managing technical success and engineering outcomes for massive, high-profile enterprise client portfolios.
• Direct expertise in data/information security, advanced API orchestration, and a sophisticated operational command of the AI ecosystem, agentic deployments, and LLM vulnerabilities.
• Deep hands-on background in modern application development, software development lifecycles (SDLC), and advanced software-defined networking concepts.
• Advanced mastery of AI automation platforms and agentic developer tools (such as Claude Code) to build, optimize, and customize secure enterprise integrations.
• Exceptional verbal, written, and presentation skills, with a demonstrated genius for articulating complex security architecture blueprints to both deep engineering groups and C-suite leadership (CISOs, CTOs, CIOs).
• Advanced proficiency utilizing data-driven enterprise platforms (e.g., Salesforce, JIRA, Gainsight, Tableau) to engineer account health predictive models and neutralize renewal risks.

Requirements

• Open to occasional travel to lead high-stakes, on-site strategic client deployments and enterprise rollouts.

Benefits

• We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
• Commitment to providing reasonable accommodations for all qualified individuals with a disability.